Team Captain, Client Services

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Intermedia is seeking a Technical Support Team Captain to join our award-winning Client Services organization. We’re actively recruiting for a candidate who is technically proficient and dedicated to managing a technical support team, as well as contributing to the daily support operation. The successful candidate will have a passion for leadership, employee development, and mentoring. Team Captains also contribute to projects related to strategic process improvements and customer experience. The successful individual will have extensive experience with people management, advanced technical knowledge of cloud communication, and a high level of expertise managing remote agents preferably in a call center environment. Our working environment is unique! If you share our desire for delivering on the ultimate team success, excited to hear from you!