VIP Services | VIP Services Coordinator

• →Provides VIP Guest the highest quality of customer service in a fast, friendly and timely manner. 
• →Coordinates RSVP responses for mid to high-end customers' special events and necessary accommodations.
• →Performs general duties including phone, and computer terminal data entry. Ensures initial guest contact is courteous, informative, and thorough.
• →Able to form positive relationships with guests.
• →This position must possess skills as a problem solver in stressful situations as well as being task oriented with multiple responsibilities.
• →Acts as a role model and presents oneself as a credit to Fontainebleau and encourages others to do the same.
• →Adheres to all department/company policies and procedures.
• →Maintains upbeatvip, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
• →Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
• →Perform concierge duties and other related duties as necessary or assigned.
• →Standing or walking for long periods of time. Professional shoes in alignment with the front office/concierge grooming standards. 

• • Requires knowledge of guest relations and problem solving to obtain ultimate guest satisfaction.
  • Ability to operate basic office equipment (i.e., computer, fax, and multi-line telephone system.) Ability to read, write, and understand English.
  • Ability to perform basic math skills. Ability to communicate effectively and establish and maintain effective working relations with staff and guests.
  • Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, chemical labels, and other instructions.

• High school education or equivalent.
• Hotel experience preferred.

PHYSICAL DEMANDSRequires mobility. Requires prolonged sitting, standing, and walking. Ability to push and/or pull cabinet weighing up to fifteen pounds. Ability to reach twelve to twenty-four inches across counter space to hand and retrieve keys and paperwork. Eye/hand coordination and manual dexterity. Ability to distinguish letters, symbols, and colors. Normal vision and hearing range.