Lead Retail Associate - The Grand Hotel

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring Retail Lead Associate to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Assist the Store Manager in the operation of the retail store while providing superior customer service, uses professional communication skills and handles the sale of retail purchases in the gift shop.

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

• →Fully understand and support Xanterra Mission Statement and Core Values.
• →Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests
• →The Retail Sales Lead shall have the same duties and responsibilities as the Retail Sales Clerk.
• →Carry out the assignments given by the store manager and see that clerks carry out assigned duties.
• →Assist store management in the training of new sales clerks and keep store management informed of training progress.
• →Help with processing store paperwork and receive product as directed.
• →Assist with opening and closing duties as directed, including assisting clerks with deposits and drops.
• →Maintain security at all times in the store.
• →As directed ensure housekeeping is being attended to in the store, as well as stocking, folding and display maintenance.
• →Emphasize customer service at all times to clerks.
• →Adhere to all prescribed Company, statutory/regulatory policies, and procedures.
• →Other duties as assigned.

• Previous Xanterra Tusayan, LLC retail experience.
• Knowledge of Grand Canyon National Park and surrounding areas.
• Previous retail and/or experience operating a POS/cash register, handling and/or counting cash accurately and maintaining proper sales records and reports.

Physical Requirements include:

Constantly: stand and walk.

Frequently: lift/carry up to 20 lbs., and push/pull up to 25 lbs.

Occasionally: sit, reach outward & above shoulder, squat/kneel, bend, crawl, climb, lift/carry up to 50 lbs., and push pull up to 100 lbs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.