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Programme Officer (Strategic Communications and Engagement)

Thailand·Bangkokmid

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Open to Internal and External Candidates Position Title : Programme Officer - Strategic Communications and Engagement Duty Station : Bangkok, Thailand Classification : Consultancy,

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OtherOfficer

Position Title : Programme Officer - Strategic Communications and Engagement

Duty Station : Bangkok, Thailand

Classification : Consultancy, Category A

Type of Appointment : Consultancy Contract (until 31 December 2026)

Desired Start Date : As soon as possible

Closing Date : 08 June 2026 (11:59 PM, Bangkok Time)

Reference Code : CFA21060/2026

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

ORGANISATIONAL CONTEXT AND SCOPE:

The Bali Process on People Smuggling, Trafficking in Persons and Related Transnational Crime (Bali Process) is a non-binding and state-driven process involving 49 members (countries and international agencies), including the United Nations High Commissioner for Refugees (UNHCR), the International Labour Organization (ILO), the International Organization for Migration (IOM) and the United Nations Office of Drugs and Crime (UNODC), as well as a number of observer countries and international agencies who participate in this voluntary forum.

The Regional Support Office of The Bali Process (RSO) was established in 2012 to facilitate the operationalization of the Regional Cooperative Framework (RCF) to reduce irregular migration in the Asia and Pacific region. The RSO aims to support and strengthen practical cooperation on refugee protection and international migration, including human trafficking and smuggling, and other components of migration management in the region. The RSO is co-managed by the Australian and Indonesian Governments.
More information can be found at www.rso.baliprocess.net.

Organizational Department / Unit to which the Consultant is contributing

Regional Support Office of the Bali Process.

Reporting to the RSO Programme Manager (Strategic Communications and Engagement), the Consultant will support RSO engagement, communication and advocacy activities and RSO strategic communications.

1. Support the delivery of the RSO Communications and Engagement Strategy, ensuring alignment with RSO Strategic Plan and Work Plan, and broader ecosystem in which the RSO operates.

2. Draft and contribute to the development of editorial content (news stories, blogs, profiles, videos) and support the management of all RSO digital engagement platforms, including the RSO website, social media, knowledge hub, and other identified communications channels.

3. Support editorial oversight and maintain high quality standards, technical accuracy and message coherance for any content posted or published on RSO digital engagement platforms.

4. Maintain and continuously improve the RSO’s core materials, including content on the RSO website, RSO calendar, core reference and briefing documents.

5. Support the coordination of the RSO Quarterly Highlights newsletter, social media and website editorial reports and other products, using KPIs to track performance, reach, and impact.

6. Provide support in the delivery of RSO Flagship Event the RSO Constructive Dialogue, working closely with the RSO Stakeholder Engagement, Partnerships and Events Team. Identify and conduct proactive communications and engagement activities with Bali Process and RSO stakeholders.

7. Work closely with colleagues to connect strategic objectives across RSO partnership and funding strategies, and key programmes including RSO Alumni Network, the Regional Information, Liaison and Outreach Network (RILON) Initiative and Secondees.

8. Support RSO in-house photography, design and adherence to style guide and brand guidelines. Protect and promote the RSO ‘brand’ ensuring appropriate recognition of our efforts is granted

9. Represent the RSO and actively participate in various forums such as roundtables, conferences, webinars, meetings and capacity building activities.

10. Provide input to the RSO Impact Report and to RSO reporting for Bali Process Senior Official and Working Group Meetings, and broader publications and reports as required.

11. Support RSO strategic activities and documents, including RSO Strategy development and RSO Planning Days.

12. Support RSO internal communications function and outputs, including the RSO Intranet.

13. Provide administrative support for Communications and Engagement Team functions and outputs as required, including oversight of licenses and subscriptions.

14. Conduct weekly roundup on Top Headlines to support work of RSO team, and maintain RSO media monitoring service.

15. Support for RSO engagement with media as appropriate

16. Maintain and oversee RSO publications stock.

17. Assist in the development and publishing of strategies, guidelines, policies and procedures for the RSO.

18. Explore and introduce innovative communication formats and digital tools to enhance engagement and accessibility of RSO outputs.

19. Develop and maintain professional relationships with Bali Process Member State government communications and media units and private sector communications and media and other companies as required with agreement from RSO Co-Managers.

20. Collaborate, develop and maintain cooperative relationships with other teams in the RSO, Bali Process Member States and other key stakeholders – including through oversight of training opportunities and guidance that can support colleagues in communications activities.

21. Demonstrate and model a high level of ethics, accountability and personal integrity at all times.

22. Manage and support development of interns, prioritising high performance and a supportive, and values driven team culture.

23. Perform other such duties as may be assigned.

Performance indicators for the evaluation of results

Achieve results by showing initiative and the ability to be proactive in a fast-paced environment.
Communicate effectively, both written and verbal, delivering information in a variety of formats.
Collaborate across teams, using your interpersonal and engagement skills to engage with senior leaders and a broad range of stakeholders and not be afraid to speak up.
Think strategically to scan current and emerging priorities, identify criticality of tasks and manage outcomes as appropriate.
Exercise discretion in a position of trust.
Ability to work in a multi-cultural environment, with a strong capacity for teamwork.
Excellent organisational and time management skills and a demonstrated ability to work independently, and to prioritise and complete work in a timely manner.
Ability to perform a variety of administrative tasks.

The Consultant will work within the RSO’s Performance Management Framework and identify performance goals for the duration of this contract. The Performance Management Framework will include their role and responsibilities, performance expectations and a development plan which the employee will be assessed against.

Requirements

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A Bachelor’s degree or Masters (desirable) in a relevant field from an accredited academic institution

At least three years of relevant professional experience.
Demonstrated communications and engagement experience including knowledge of digital product development, strategy and management, digital audience targeting and content optimisation.
Experience in project management.
Demonstrated experience in achieving outcomes in a cross-cultural environment.
Experience in engaging with, drafting and reviewing communication materials for senior-level and wide-ranging intergovernmental audiences, ensuring +alignment with institutional positioning.
Intellectual ability and personal resilience to positively challenge conventional ways of doing things.
Ability to achieve RSO outcomes to a high degree. Ability to work to tight deadlines and ensure RSO outcomes are delivered to agreed requirements.
Ability to work with people from diverse backgrounds.
Strong ability to effectively communicate with influence in oral and written English.

Should the Consultant be required to travel by the Organization, the Consultant will be provided with transportation or reimbursed for the cost of their travel following advance agreement and in accordance with IOM’s travel policies, including IN/6. The Consultant will receive a Daily Subsistence Allowance (DSA) according to IOM’s established rates, during their stay in the place of duty while on TDY.

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Responsibilities

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Salary and conditions information:

→The successful candidate will be engaged under an IOM contract working for the Regional Support Office and their conditions of service will be governed by their contract. The contract will include annual and sick leave only. The successful candidate is responsible for determining their taxation liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. The successful candidate is responsible for determining their own pension fund arrangements.
→The position duty station is Bangkok, Thailand. Relocation assistance and working visa assistance will be provided by the IOM for the successful candidate, if required.
→The position requires a minimum 3 days per week office-based work *subject to change*.
→The starting salary of USD $2,123 will be paid monthly. Salary increases occur in line with the ‘RSO Personnel – Classification and Salary’ Guidelines.