Insolvency/IPS Product Lead

United Kingdom·ManchesterFull-timelead

OtherProduct Lead

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Quick Summary

Key Responsibilities

Act as a subject matter expert for IPS, providing support, guidance and best practice advice Manage and resolve user queries and support tickets,

Technical Tools

OtherProduct Lead

Responsibilities

~1 min read

→Act as a subject matter expert for IPS, providing support, guidance and best practice advice
→Manage and resolve user queries and support tickets, acting as an escalation point for complex IPS queries
→Manage end-to-end testing of IPS upgrades before release to production
→Lead the transition from IPS SQL to IPS Cloud, collaborating with the vendor, internal SMEs and client-facing staff
→Deliver user support and training, helping teams maximise effective use of IPS
→Develop and update training materials, user guides, and process documentation
→Support the onboarding of new users or teams, ensuring the adoption of IPS
→Establish and manage the product vision, ensuring development priorities reflect both business goals and regulatory requirements
→Own and prioritise BAU backlog items (bugs, enhancements, configuration changes) to ensure service quality

Requirements

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Experience of IPS Cloud
Experience or exposure to non-UK insolvencies eg, Hong Kong, Australia
Understanding of regulatory and compliance requirements
A recognised insolvency qualification or relevant insolvency experience
Experience of delivering training, or the creation of training guides or documentation

Proven experience in IPS SQL, either in a support role eg, Product Owner, or as an advanced (client-facing) user
Strong understanding of insolvency processes and case lifecycle
Strong stakeholder management and communication skills, able to act as the bridge between users and technical teams
Strong analytical and problem-solving skills, with the ability to analyse issues and identify root causes
Organised and able to manage multiple priorities in a fast-paced environment

What We Offer

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Benefits
At Interpath, our people lie at the heart of our business. That's why we provide employees with a competitive and comprehensive reward package including compelling salaries and a range of core and optional benefits. Read more about our benefits; Company Benefits - Interpath

Values
Our four core values are the cornerstones of culture at Interpath and steer everything from everyday decisions to larger strategic initiatives. Our Interpath Values are;
Do the right thing - Our comfort zone is uncomfortable. We always make the right decision, not simply what is easy or popular.
All hands on deck - stand shoulder-to-shoulder with colleagues and clients, be that physically or from afar. Our individual expertise may find the answers, but implementation happens though teamwork.
Passion drives success - The impossible is always possible. We push the boundaries of what is expected because we're never satisfied with the status quo. Our clients expect the right result when they engage with us, and it's only by delivering this that we win.
Embrace different - cultures to mindsets, we welcome all. We believe that people are equal, but not the same.