IT Support Specialist / Junior System Administrator L1–L2

Introduct Group is an international company delivering software development excellence in tailored solutions to our customers worldwide. As an outsourcing and outstaffing company, we are solving complex operational, technological, and strategic challenges.

We are looking for an IT Support Specialist / Junior System Administrator to join our IT department and support users, workstations, Microsoft 365, on-prem infrastructure, office systems, and internal IT services.
This role is suitable for someone with hands-on experience in a Windows corporate environment who wants to develop further in system administration and infrastructure support.

Main responsibilities

• Provide L1–L2 support for users, workstations, laptops, printers, email, VPN, office software, and meeting room equipment.
• Administer users, groups, access rights, and basic objects in Active Directory and Microsoft 365.
• Support on-prem infrastructure, including Windows Server, Active Directory, DNS, DHCP, file shares, print services, and basic server troubleshooting.
• Troubleshoot Windows 10/11, Outlook, Teams, OneDrive, network shares, printers, user profiles, and common workstation issues.
• Perform basic network troubleshooting: LAN, Wi-Fi, VPN, VLAN/IP/DNS/DHCP, network ports, and connectivity issues.
• Prepare IT equipment for new employees, handle equipment returns, and maintain IT asset records.
• Work with ticketing/RMM tools, document completed work, and escalate issues when required.
• Participate in IT projects such as migrations, upgrades, equipment replacement, and infrastructure improvements.

Requirements

• At least 2–3 years of experience in IT support, desktop support, helpdesk, or junior system administration.
• Category B driving license.
• Required hands-on experience with on-prem infrastructure: Windows Server, Active Directory, DNS, DHCP, file shares, network printers, and local servers.
• Good knowledge of Windows 10/11 and Microsoft 365.
• Practical experience with Active Directory: users, groups, OUs, basic GPOs, password resets, and access rights.
• Basic understanding of networking: TCP/IP, DNS, DHCP, VLANs, VPN, Wi-Fi, NAT, and firewalls.
• Experience supporting a mixed environment with local infrastructure and Microsoft 365 cloud services.
• Responsible, detail-oriented, and able to communicate clearly with users and colleagues.
• Estonian and/or Russian at working level. English sufficient for technical documentation.

Nice to have

• Experience with Exchange Server / Exchange Online.
• Experience with RMM, EDR, antivirus, or endpoint management tools.
• Basic PowerShell skills.
• Experience with UniFi, Cisco, Juniper, Fortinet, or similar network equipment.
• Experience supporting meeting room systems such as Zoom Rooms, Teams Rooms, Barco ClickShare, Logitech Rally / Tap.

Working Conditions

• Full-time, on-site in our Tallinn office.
• Supportive team and stable work environment.
• Official employment.
• Opportunities for career advancement.
• English language courses.
• Education budget.