IT Systems and Identity Specialist

IntusCare is seeking an IT Systems & Identity Specialist to join our IT team under our IT Manager. This is a hands-on role supporting both our internal operations and the technical infrastructure that powers our healthcare technology products. You'll own support for our workforce, manage user access across our cloud and SaaS environments, and contribute to the day-to-day systems administration that keeps IntusCare running smoothly. This is an excellent opportunity to grow technical depth across identity management, systems administration, and IT operations in a healthcare technology setting.

• Support: Handle inbound IT support tickets for laptop issues, software

configuration, and general IT troubleshooting. Escalate complex issues

appropriately and track resolution through completion.

• Device Lifecycle Management: Manage the procurement, imaging, deployment,

and lifecycle of Mac and Windows laptops. Coordinate with vendors, track

inventory, and ensure devices are configured and ready for end users.

• User Provisioning & Deprovisioning: Manage user lifecycle in Microsoft Entra ID

and third-party SaaS applications, including account creation, role assignment,

license management, and offboarding.

• Access Control & Troubleshooting: Administer user groups, application access,

and multi-factor authentication (MFA). Troubleshoot authentication issues and

access denials across our systems.

• Third-Party System Configuration: Support configuration, integration, and

troubleshooting of third-party systems including SaaS applications and

healthcare-specific tools.

• Ticket & Workflow Management: Log, prioritize, and track support requests

using Jira Service Manager. Maintain clear documentation of issues,

resolutions, and runbooks.• IT Operations: Contribute to IT infrastructure documentation, process improvement, and support broader IT initiatives under the IT Manager’s

direction.

• Automation: As we deploy automated systems (user provisioning agents, ticket

triage AI, device lifecycle automation), you'll identify gaps, edge cases, and

improvement areas. Your real-world observations directly inform agent

development priorities.

• 1–3 years of IT experience (help desk, systems administration, or equivalent hands-

on technical support role).

• Proficiency with Jira Service Manager (or similar ticketing systems).

• Hands-on experience administering Microsoft Entra ID (formerly Azure AD).

• Proficiency with Microsoft Office 365 (Teams, Exchange, SharePoint administration

and user support).

• Strong troubleshooting and problem-solving skills with ability to work independently

and escalate appropriately.

• Clear written and verbal communication; ability to explain technical concepts to

non-technical users.

• Willingness to learn healthcare IT compliance requirements (HIPAA, HITRUST

familiarity a plus).

• Help desk, tier-1 or 2 support, or junior systems administrator role.

• Supporting users on Windows or Mac laptops and troubleshooting common

hardware/software issues.

• Managing device lifecycle: imaging, deployment, inventory tracking, and end-of-life

management.

• Managing user accounts and access in cloud identity platforms (Entra ID, Okta, or

similar).

• Working with SaaS applications and cloud infrastructure.Preferred Qualifications

• Experience with automation tools or scripting (PowerShell, Python, or equivalent).

• Familiarity with Claude Code or other AI coding tools.

• Microsoft certifications (AZ-900, AZ-104, or similar).

• Prior experience in a healthcare or compliance-heavy environment.

• Experience with mixed Mac and Windows fleet management, including use of MDM

tools (Mosyle, Jamf, or similar).