Market Manager

What if you could transform a market and inspire a team to exceed their goals?

As a Stores Market Manager at Spectrum, you will be the driving force behind building a sales and retention culture across Spectrum stores in your area. Your strategic vision and hands-on approach will help us acquire and retain customers, pushing us to meet and surpass our sales targets. By creating a motivated and engaged team, you will be at the heart of our mission to deliver amazing customer experiences and drive real growth.

• Lead and motivate multiple teams of store managers to exceed sales goals and deliver exceptional retail experiences.
• Build strong customer relationships, diffuse escalations, and use listening and probing skills to retain and upgrade customers.
• Develop your management teams into experts on store functions, Spectrum products and competitive landscape.
• Communicate and implement Spectrum’s strategies, monitoring, and evaluating results.
• Manage crisis situations effectively and escalate when needed.
• Ensure compliance with cash management policies and work order controls, conducting timely audits.
• Build high-performing teams by recruiting, training and retaining top talent and create a culture of continuous learning and development.

• 7+ years in sales leadership and customer service.
• 4+ years in telecommunications/wireless leadership.
• 5+ years in a destination-style shopping environment.
• Implemented sales training and employee development programs.
• Proficient in computer and software applications.
• Strong analytical, statistical and quantitative skills, with the ability to make qualitive judgments and design processes and procedures.

• Bachelor’s Degree or equivalent work experience

• 6+ years of sales and customer service experience.
• Store Manager in a destination shopping environment.
• Launched or managed multiple retail locations.
• Managed multiple projects and provided status updates.
• Identified sales trends, risks, and developed response plans.
• Handled change management effectively.

• Comfortable with personal technology.

• Fluent in English (reading, writing, speaking, understanding).
• Clear and professional communication with employees, customers, and suppliers.
• Built a strong sales culture and high-performing teams.
• Fostered partnerships within the organization through strong interpersonal skills.
• Led and motivated teams in a goal and incentive-based environment.
• Valid driver’s license meeting Spectrum’s requirements.

• You’ll work in a retail environment with moderate noise, travel to multiple locations to oversee operations, maintain a professional appearance, and handle physically demanding tasks, including lifting up to 35 lbs.