Customer Service Representative - Industrial Logistics Group

Industrial Logistics Group ("ILG") provides flexible, scalable warehouse and logistics solutions tailored to your business needs, with storage options ranging from a few pallets to large-scale space.

ILG offers dry, cooler, and freezer storage, along with value-added services such as kitting, quick audits, custom packaging, and quality control support. Industrial Logistics Group delivers fast, reliable, and cost-effective solutions to help businesses succeed in their operations.

Industrial Logistics Group is proud to be part of the Industrial Realty Group family of companies, a nationally recognized owner and operator of industrial real estate.

To learn more, visit:

• https://industriallogisticsgroup.com/ 

Position Overview
Industrial Logistics Group is a temperature-controlled warehousing and logistics provider seeking a Customer Service Representative to support daily operations. This role serves as a key point of contact for customers and drivers, ensuring efficient coordination of inbound and outbound shipments while maintaining high service standards. The ideal candidate thrives in a fast-paced environment, communicates effectively, and demonstrates strong organizational skills.

Key Responsibilities

• Greet and process incoming truck drivers, ensuring timely check-in and dock flow
• Coordinate and schedule inbound and outbound shipments, including pickups and deliveries
• Respond promptly to customer inquiries via phone and email
• Provide accurate updates regarding shipment status, scheduling changes, and order details
• Maintain detailed and accurate records, including driver logs, shipment documentation, and customer communications
• Collaborate with warehouse personnel to ensure accurate and on-time order fulfillment
• Address routine issues, escalate concerns as needed, and contribute to smooth daily operations

Qualifications

• Strong interpersonal skills with the ability to communicate professionally and effectively
• Ability to manage multiple priorities in a fast-paced environment
• Dependable with a strong sense of accountability and follow-through
• Proficient in phone, email, and basic digital communication tools
• Basic computer skills, including data entry and record management
• High school diploma or equivalent required

Preferred Qualifications

• Experience in warehousing, logistics, or transportation environments
• Familiarity with driver check-in procedures and dock operations
• Experience with scheduling systems or warehouse management software (WMS)

Compensation & Benefits

• Competitive compensation package
• 401(K), Medical, dental, and vision benefits eligibility after 90 days
• Paid time off and company-paid holidays

Industrial Logistics Group participates in E- Verify. For more information on E- Verify, please visit e-verify.gov. 

Note: All employment offers are contingent upon the successful completion of a background check, which includes a seven-year lookback, and a drug screening. These screenings will occur after the offer is accepted.

Industrial Logistics Group provides equal employment opportunities. Discrimination of any type will not be tolerated. Industrial Logistics Group is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (A.D.A.A.A.), if you have a disability and would like to request an accommodation to apply for a position, email agreen@irgra.com.