Front Desk Supervisor

Description

We are looking for a friendly, motivated Front Desk Supervisor to join our team! In this role, you will help lead our front desk team, create memorable guest experiences, and ensure our service and quality standards are consistently met. As a Front Desk Supervisor, you'll serve as a key resource for guests, team members, and hotel partners while helping to keep daily operations running smoothly and efficiently.

• Complete, support and oversee guest check-in and check-out processes, providing guidance and assistance to team members as needed. 
• Monitor and verify payment processing procedures to ensure compliance with established hotel policies and financial controls. 
• Serve as a primary point of contact for guest, vendor, and team member concerns, resolving issues professionally and escalating when appropriate. 
• Prepare, review, and communicate all required shift reports and operational updates to management. 
• Train, coach, and mentor front desk associates on guest service standards, policies, procedures, and hotel programs. 
• Assist with creating, maintaining, and distributing team member schedules while supporting staffing needs and operational coverage. 
• Monitor front desk performance and procedures and provide ongoing feedback to improve service quality, productivity, and guest satisfaction. 
• Support management with departmental initiatives, employee development, and daily operational decision-making. 
• Night Audit experience or training required. Availability to work overnight shifts is required as business needs dictate, including coverage for staffing shortages and schedule gaps. 

• Minimum of one year of hospitality experience required; prior front desk supervisory or leadership experience preferred. 
• Highly motivated team player with strong initiative, accountability, and a commitment to achieving departmental goals. 
• Demonstrated ability to lead, motivate, and develop a team in a fast-paced hospitality environment. 
• Strong problem-solving and decision-making skills, with the ability to anticipate, prevent, identify, and resolve operational and guest service issues. 
• Ability to remain composed and effective while managing multiple priorities and stressful situations. 
• Readily available and approachable for guests and team members while consistently delivering exceptional customer service. 
• Proficient in hotel property management systems, cash handling procedures, and standard office software. 

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work 
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.