Service Delivery Manager

**We are currently hiring only in our established markets: Washington, Oregon, Idaho, Florida, North Carolina, Texas, Colorado, and Arizona. As a result, we can only consider candidates who are currently located in one of these states or willing to relocate prior to their start date. Please apply only if you meet this requirement.

The Opportunity 

ISOutsource (ISO) is a modern technology consulting firm at the forefront of change. We help organizations boost performance, streamline operations, and deliver exceptional service through smarter technology. 

We are seeking an experienced Service Delivery Manager to lead project delivery within our Professional Services team. This player-coach role combines leadership of Project Managers with direct oversight of complex client engagements. You will drive delivery excellence, improve project outcomes, and ensure projects are delivered on time, within budget, and with exceptional client satisfaction.

Why ISOutsource? 

• Direct access to management and senior leadership 

• Ability to define your niche and grow your career 

• Exposure to a wide range of technologies and industries 

• Monthly training and career development opportunities 

• Collaborative, highly skilled team that shares knowledge 

• Tons of room for growth, ISO has a long history of promoting from within. 

• Strong emphasis on work/life balance 
  

We Take Care of Our People  

• Salary range: $110,000–$140,000 

• Achievable quarterly bonuses. 

• Competitive benefits package (

• 401(k) + employer match 

• Generous PTO

• Parking and mileage reimbursement 

• Team events & activities
  

Work you will do as an ISOutsource Service Delivery Manager:
 

Team Leadership & Management  

• Lead, coach, and develop a team of Project Managers  

• Establish and enforce project management standards, methodologies, and best practices  

• Provide guidance on project planning, execution, risk management, and client communication  
• Manage team capacity, workload distribution, and resource alignment  

Delivery Excellence & Process Improvement  

• Standardize project lifecycle processes, tools, and reporting  

• Improve project scoping accuracy, forecasting, and change order management  

• Drive continuous improvement in delivery quality, speed, and predictability  

• Establish and track KPIs (on-time delivery, budget performance, client satisfaction)  

• Partner closely with Consulting, Engineering, and Account Management teams to ensure seamless delivery  

• Support pre-sales activities, including scoping, estimating, and proposal development 
    

Project Delivery (Player-Coach)  

• Directly manage high-priority or complex client projects  

• Ensure projects are delivered on time, within scope, and within budget  

• Oversee project governance, including risk, issue, and change management  

• Maintain accountability for project financial performance (margins, utilization, forecasting)  

• Act as an escalation point for project challenges and client concerns  

• Coordinate with internal teams to identify and assign the right talent to each project.  

• Reconcile project budgets, compare projected and actual spending, and adjust forecasts and billing as necessary.   

• Maintain proactive communication with stakeholders via status meetings and reports.  

What We’re Looking For 

You’ll thrive in this role if you have: 

• A leadership-first mindset with a passion for coaching and developing high-performing teams. 

• Strong strategic thinking combined with the ability to execute in a fast-paced environment. 

• Exceptional organizational, planning, and operational management skills. 

• Excellent client relationship management and communication abilities. 

• A data-driven approach to decision-making and continuous improvement. 

• Strong problem-solving, conflict resolution, and stakeholder management skills. 

• Experience balancing customer satisfaction, operational efficiency, and financial performance. 

• Proficiency with project management platforms such as Microsoft Project, Smartsheet, Monday.com, Jira, or similar tools. 

Nice-to-have experience: 

• Customer-facing project management experience 

• IT/MSP industry experience 

• Project Management certifications: PgMP, CAPM, ITIL, or CSM. 

• Experience with professional services automation tools: Halo, ServiceNow, ConnectWise 

Requirements 

• PMP (Project Management Professional) certification required
   

• 6+ years of project management experience, preferably within IT services, consulting, or managed services  

• 2+ years of experience leading, mentoring, or managing Project Managers or delivery teams. 

• Strong understanding of project management methodologies (Agile, Waterfall, hybrid)  

• Demonstrated success managing multiple complex projects and competing priorities. 

• Experience managing project budgets, forecasting, resource planning, and financial performance. 

ISOutsource is an equal opportunity firm.  

We are driven by seeing our team succeed and grow, and we work to ensure everyone contributes to their fullest potential.  We consider all qualified applicants without regard to race, color, sex, religion, age, marital status, national origin, citizenship or immigration status, the presence of any sensory, mental, or physical disability, genetic information, honorably discharged veteran or military status, sexual orientation, gender identity, political ideology, status as a victim of domestic violence, harassment, sexual assault, or stalking, family status, source of income, or any other status or characteristic protected by applicable local, state or federal law. 

Final candidates will be required to submit to a complete background check.