Senior Incident Response Manager, Public Safety

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

• →Lead and coordinate P1/P0 customer-impacting incidents across mission-critical SaaS environments
• →Serve as Incident Commander during high-severity operational events and customer escalations
• →Facilitate bridge calls and coordinate cross-functional response efforts across Engineering, Infrastructure, Product, Support, NOC, and Customer teams
• →Maintain clear, structured communication with both internal stakeholders and customer leadership teams, including executive-level audiences
• →Drive operational accountability, incident timelines, action items, and follow-through during active incidents
• →Lead post-incident reviews, root cause analysis discussions, after-action reporting, and operational improvement initiatives
• →Partner closely with NOC and operational teams to support service continuity and platform reliability
• →Help establish and mature incident management processes, workflows, tooling, and operational standards
• →Participate in an on-call leadership rotation supporting critical customer incidents
• →Travel up to 25% as needed to support customer operations, strategic initiatives, or critical incident response efforts

• 7+ years of experience in Incident Management, Major Incident Management, Technical Operations, Escalation Management, NOC Operations, Service Reliability, or related operational leadership roles
• Experience leading high-severity operational incidents within SaaS, cloud, mission-critical, or highly available technical environments
• Strong executive communication skills with the ability to remain calm, structured, and decisive during high-pressure situations
• Experience coordinating cross-functional technical teams during customer-impacting incidents
• Demonstrated ability to drive operational accountability and lead complex incident response efforts without direct authority
• Strong understanding of technical infrastructure concepts including cloud environments, networking, VoIP, SaaS platforms, APIs, integrations, and distributed systems
• Experience leading post-mortems, root cause analysis reviews, and operational improvement initiatives
• Comfortable operating within fast-paced, high-growth, and evolving environments
• Ability to participate in a heavy on-call rotation supporting mission-critical customer

• Experience supporting mission-critical environments such as:
• Public Safety
• PSAP/ECC operations
• Emergency Communications
• NG911 environments
• Critical Infrastructure
• Real-Time Communications platforms
• Experience working with public safety technology vendors or operational environments
• Familiarity with CAD systems, call handling systems, emergency communications workflows, or incident command structures
• Experience supporting highly regulated or operationally sensitive customer environments
• Exposure to NIMS, ICS, APCO, ENP, or emergency communications operational frameworks
• Prior experience in public safety operations, emergency communications centers, or mission-critical command environments

This is a hybrid role, with an expectation of four days per week in our Regional office.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.