Instructional Designer

Iterable is the growth marketing platform that enables brands to create, execute, and optimize campaigns to power world-class customer engagement across email, push, SMS, in-app, and more with unparalleled data flexibility. We are an integrated, cross-channel solution—Iterable is built for marketers, trusted by engineers, and designed with intelligence. We know this space well: our product team built the growth systems that powered Twitter’s early success. We've raised a $60M Series D from top-tier investors like Index Ventures and CRV, and hundreds of companies like Zillow, SeatGeek, and Box rely on us to captivate their many millions of users.

Your role at Iterable, reporting to the Director of Customer Education, will include enhancing our online customer training portal. You’ll help design/build customer education via e-learning modules using Camtasia, Articulate Rise 360 and Genially for the Skilljar Learning Management Platform. You’ll also create courses from training event sessions that encapsulate the content, including the curated video with activities for customers to follow.

• You must be very hands-on and focused on becoming a product expert, building and updating training and expanding/improving our online Academy offerings
• Build e-learning with the help of the other team members, and work on new and dynamic projects outside the immediate scope of the role
• A combination of being both autonomous for smaller projects and collaborative for other projects related to content creation along with bringing new ideas to the team
• The main Key Results (KR) are: customer satisfaction regarding courses created; meeting product release deadlines; QA of work; and, any overarching team OKRs and company initiatives like Academy CSAT, course completion levels etc. 

• Develop and continually hone expertise in our platform and 3rd party integrations
• Update and maintain existing Academy content with platform optimizations and UI / branding changes
• Create brand new content for the Academy based on the needs of our customers and program direction
• Work with PS  and CS teams to continually integrate more and better education content across the customer journey to automate onboarding and scale the CS Organization
• Work with the Product Marketing team to stay aligned on product releases and plan them into our Asana Customer Education tracker. Communicate and hold meetings as necessary 
• Identify and iterate on non-product training content that enables growth marketers to succeed (strategy, operations, process, change management, etc.)
• Develop videos in Camtasia and Genially, and create courses using Rise 360 for the SkillJar LMS in adherence to the Education Content Roadmap
• Collaborate with the Director of Customer Education and other Instructional Designers on course development, module layout (course types), certifications and quiz creation
• Own larger projects from start to finish, both from ideation and development phase, through to launch
• Work autonomously where possible, troubleshooting issues and proposing solutions before bringing them to the larger team
• Build and maintain relationships cross-functionally across Iterable, to effectively gather information from SME’s for course development, project ideation and updates, at all times 
• Own the internal and external Academy Newsletters; develop comms and themes for each month based on product releases and seasonality of topics; and collaborating with the team members who own the dissemination of  newsletters

• 2-4  years experience  in instructional design in the SaaS industry 
• Experience in training development (online and live)
• Experience and proficiency in AI tools such as ChatGPT, Google Gemini, Descript, Videate, etc. 
• Excellent project management skills and the ability to manage several important projects at one time 
• Proven ability to work under pressure and within quick turnaround times
• Passionate about working with customers and distilling technical information into consumable content that enables them to do their jobs in Iterable effectively
• Experience using  Camtasia, SnagIt, Articulate Rise 360, Genially, Canva, Descript and SkillJar LMS
• A love for tech and how it can help people
• Experience with email marketing, push or SMS software is a plus
• LMS administration (experience building course content within a learning management system)
• HTML or other technical coding experience 

Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not:

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• Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.

You may see all job vacancies on our official Iterable channels:

• Official Iterable website, Careers page: https://iterable.com/careers/
• Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/

Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer.

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Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.