Global Sales Support Specialist

Türkiye·IstanbulFull-timemid

OtherSales Support Specialist

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Overview

iyzico Founded in 2013 with the mission to democratize financial services for merchants engaged in e-commerce and make them accessible for everyone,

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OtherSales Support Specialist

Founded in 2013 with the mission to democratize financial services for merchants engaged in e-commerce and make them accessible for everyone, iyzico is a leading fintech company offering innovative payment and financial solutions to both businesses and consumers. The company aims to simplify payment processes, making life easier for both consumers and merchants.

Providing merchants with an easy-to-use and secure platform that streamlines their payment acceptance processes, iyzico was acquired in 2019 by PayU, a global payment company. Today, iyzico operates within the Prosus Group, one of the world's largest technology investment groups.

In line with its vision to become one of the top five financial institutions in Türkiye, iyzico acquired Paynet in 2025 and continues to serve more than 185.000 merchants.

Manage the operational follow-up of merchant onboarding processes

Coordinate merchants' operational needs throughout post-sales processes

Collaborate with cross-functional teams (Product, Engineering, Compliance, Risk, Finance, etc.) to ensure smooth operational execution

Track open action items and proactively follow up with stakeholders to ensure timely completion

Manage and track operational workflows using Jira and other project management tools

Coordinate the timely collection of required documentation from merchants

Ensure operational readiness by coordinating all pre-go-live requirements

Prepare merchant data requests and support related reporting activities

Coordinate invoicing, settlement, and commercial documentation processes

Contribute to the preparation of dashboards and performance reports

Bachelor's degree in Business Administration, Economics, Engineering, or a related field

Minimum 2 years of experience in customer management, sales operations, project coordination or a similar role is preferred

Fluency in English, both written and spoken

Strong organizational and follow-up skills

Experience with Jira, Salesforce or similar workflow management tools is preferred

Ability to manage multiple tasks and priorities simultaneously

Detail-oriented with a disciplined approach to execution and follow-through

Excellent communication skills with the ability to collaborate effectively across cross-functional teams

Comfortable working in a fast-paced and dynamic environment

Proficient in Microsoft Excel

Experience in fintech, payments, e-commerce, or financial services is preferred

A culture of continuous development: conferences, in-house events to stay up-to-date on current trends and technology. (Everyone’s encouraged to get on the stage and share expertise with teammates and the community)

Online Training Platform (Free access to Udemy, Harvard ManageMentor, Getabstract, etc.)

Freedom under responsibility is our common mindset. That’s how we designed our flexible working model called iyzico Homequarters. Our headquarter is in Altunizade.

An iyzicoMate is assigned to help you with anything you may need on your onboarding

A detailed orientation program designed for you to fully grasp the iyzico culture

Meal & Internet Allowance

Transportation Allowance

A gift voucher to meet tech needs and ergonomic workspace at home

Macbook (and monitor if needed)

Employee support program: free psychological counseling, legal advice, financial advice etc.

Access to a wide network of sports facilities

Private health insurance

1 day birthday leave

Başvurunuzu göndererek, belgede ve eklerinde yer alan tüm bilgilerin, ayrıca hakkınızda diğer kaynaklardan elde edilecek bilgilerin (örneğin referans olarak gösterdiğiniz kişilerin vereceği bilgiler) iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. (kısaca “iyzico”) tarafından elde edilmesine, detaylı incelemeler yapılmasına, başvuruların sonuçlandırılması ve başvuru süreçlerinin iyileştirilmesi amaçlarıyla kullanılmasına, bu amaçlarla uyumlu makul bir süre boyunca saklanmasına ve iyzico çalışanları, danışmanları ve dış hizmet sağlayıcılarına aktarılmasına, ayrıca iş arayışınızla ilgilenebilecek diğer işverenlerin de aralarında bulunduğu 3. kişi ve kurumlarla paylaşılmasına rıza göstermektesiniz.

Yasal düzenlemelerde kişisel verileri işlenen ilgili kişilere sağlanan haklardan kişisel veri işleme süreçleri, veri işlemenin amaçları, verilerin aktarıldığı kişiler hakkında bilgi talep etme; verilerin düzeltilmesini, silinmesini ve yok edilmesini talep etme; kullanılan hakların üçüncü kişilere de bildirilmesini isteme; otomatik sistemlerle yapılan işlemeler sonucu ortaya çıkan olumsuz sonuçlara itiraz etme ve işleme sebebiyle uğranan zararların tazminini talep etme hakları sikayet@iyzico.com adresine e-posta gönderilerek, veya +90 216 599 01 00 numaralı telefonla iyzico’ya ulaşılarak kullanılabilir.