Sales Support Specialist

We're looking for a proactive and organized Sales Support Specialist to assist the sales team with lead management, customer follow-ups, sales coordination, and administrative support.

The ideal candidate is a confident communicator who can keep sales activities organized, maintain accurate records, and ensure that leads and customer inquiries are followed up promptly.

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  Respond to prospective and existing customer inquiries through phone, email, chat, and other approved channels.

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  Follow up with leads and customers based on agreed timelines.

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  Assist with lead qualification and endorse qualified opportunities to the appropriate sales team member.

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  Schedule sales calls, consultations, or product demonstrations when required.

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  Maintain accurate and updated customer, lead, and sales activity records.

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  Monitor pending leads and follow-up activities to ensure opportunities are not missed.

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  Prepare sales presentations, proposals, reports, and other supporting materials.

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  Assist with order processing and customer account coordination where applicable.

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  Coordinate with internal teams to resolve customer concerns and complete sales requirements.

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  Provide general administrative and operational support to the sales team.

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  Prepare regular reports on lead activity, follow-ups, conversion progress, and sales results.

• Previous experience in sales support, lead generation, customer service, appointment setting, or a related role.

• Strong verbal English communication skills.

• Comfortable speaking with prospective and existing customers.

• Experience using CRM systems, spreadsheets, email, and online communication tools.

• Strong organizational and follow-up skills.

• Detail-oriented and able to maintain accurate records.

• Able to manage multiple priorities and meet deadlines.

• Comfortable working independently in a remote environment.

• Experience supporting a sales team is an advantage.

• Proactive and results-driven

• Customer-focused

• Confident communicator

• Organized and dependable

• Detail-oriented

• Consistent with follow-ups

• Comfortable taking ownership of assigned task