Customer Success Manager

At Jamf, we empower people to be their best selves and do their best work. As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers leveraging the Jamf platform to manage and secure Apple devices at scale. You will own the customer relationship across your book of business, driving engagement and value realization while partnering cross-functionally to support long-term retention and growth. 

You will collaborate closely with the broader account team, including Sales and Technical counterparts, to deliver unified customer value and achieve strategic outcomes. This highly visible, customer-facing role requires a blend of strategic thinking, relationship management, technical fluency in the Apple ecosystem, and expertise in the SaaS customer lifecycle. This role emphasizes consistency, execution quality, and proactive customer engagement across a defined book of business.

• →Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security. 
• →Build and maintain executive-level and operational relationships with key stakeholders. 
• →Lead strategic account reviews, health checks, and planning sessions aligned to customer goals. 
• →Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes. 
• →Own and facilitate the full renewal process for CS-Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities. 
• →Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities and support expansion strategies. 
• →Maintain accurate records in CRM and Customer Success platforms (Salesforce, Gainsight).

• 3-5+ years in Customer Success or Account Management within a SaaS environment. (Required)
• Proven experience managing enterprise or mid-market accounts with complex needs. (Required)
• Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows. (Required)
• Strong understanding of SaaS lifecycle, renewals, and customer health metrics. (Required)
• Excellent communication, negotiation, and executive presence skills. (Required)
• Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
• Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)
• Demonstrated success operating within integrated account teams to align customer success strategies with go-to-market objectives. (Preferred)

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf
• We set achievable targets, help each other out, and share best practices across the team.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world

• HS Diploma / GED Degree (Required)
• 2 Year /Associates Degree or higher (Preferred) 
• Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200) (Preferred) 
• A combination of relevant experience and education may be considered 

At Jamf, base pay is one part of our total compensation package and is set within a defined range. These ranges can vary based on hiring location. Where an individual's pay falls within that range depends on several factors, including role scope, location, budget, skills, experience, and qualifications. This approach helps ensure fair, competitive pay and provides room to grow as you develop in your role.

For sales and commission-based roles, we post On-Target Earnings (OTE), which includes base salary plus estimated commission based on achieving 100% of performance targets. Commission is not guaranteed and varies based on individual performance results.