Power Products Technical Specialist - Texas

Company Profile With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.   At the heart of JCB’s success are its people. As a family-owned business, we are accountable to our customers—not shareholders—which gives us the flexibility to focus on long-term innovation and delivering real value. This independence allows us to continuously develop advanced technologies and integrate them into equipment designed to perform in the toughest environments while maximizing customer productivity.   At JCB, we stand behind our products—and our name—with pride and commitment to quality.   Position Purpose This role is an opportunity to work closely with our largest global customers. You will provide real-time technical support to technicians in the field and maintain industry-leading equipment availability for our rental customers.   Position Type Full time, Exempt   Location This role is based in San Antonio, TX, with occasional travel to customers and dealers (up to 15%) across North America.   Benefits and Other Compensation JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.   Application Process Applications will be accepted through Careers | JCB Careers | JCB Jobs | JCB or via LinkedIn. The anticipated application window will close on October 23, 2026.    Major Tasks, Responsibilities & Key Accountabilities Provide accurate technical information to customers to support generator diagnostics and repair Maintain high level of phone and email response rates to customer enquiries Travel to support technical customer issues and provide product training as required Analyze warranty claims to identify any emerging product concerns Prioritize product quality concerns for resolution with the manufacturing and engineering teams Drive conformance to JCB standards for service concern closure and field action Communicate with global service teams on common service and product concerns and work collaboratively on resolutions Support testing of failed components to ascertain detailed failure information Communicate any necessary product field action via technical bulletins, product updates, e-mail, and phone Other duties as assigned   Minimum Qualifications Ability to read advanced electrical schematics and control logic flows Strong technical diagnostic skills on power generation equipment and components 5 years of experience in power generation and internal combustion engine equipment, maintenance and repair Experience working with large rental fleets preferred, but not required Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.   Knowledge, Skills, Abilities & Competencies Strong problem-solving and analytical skills. Ability to work in a high-stress environment. Detail-oriented and able to work independently. Collaborative approach to resolving issues impacting various groups across the enterprise. Ability to understand processes (system and non-system), troubleshoot, develop, and recommend solutions. Enjoy working in a dynamic environment and be a self-motivated team player. Working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.   Job Conditions Both office environment and occasionally manufacturing/factory environment. Subject to noise and temperature changes.   Physical Requirements The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to: Remain stationary, operate hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stand and move and/or walk. The employee must frequently move and/or transport up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.   Equal Opportunity Employer JCB is an equal employment opportunity (EEO) employer in accordance with applicable federal, state, and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment at every location where the company has facilities.  All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statute, or any other characteristic protected under federal, state, and local laws. EEO EMPLOYER/VET/DISABLED.   Reasonable Accommodation Statement JCB complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the JCB Human Resources team at hrsupport@jcb.com.   JCB Inc. is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S., which can be found through our website at https://www.jcb.com/en-gb/about/careers.   Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.