Business Analyst

Are you someone who loves digging into data, spotting patterns, and helping teams make smarter decisions? Jimerson Birr is looking for a Business Analyst to help our practice groups run more effectively. This is a detail-oriented, analytical role for someone who can translate what the numbers are saying into clear, actionable insights — and communicate them to the people who need them most.
No third-party agencies or C2C candidates. Direct applicants only

What You’ll Do

•         Monitor and report on key performance indicators — track SLA compliance, workload distribution, and workflow efficiency across practice groups.

•         Maintain data quality in dashboards and scorecards: ensure inputs are timely, accurate, and decision-ready

.
•         Analyze operational data to surface trends, flag risks, and identify opportunities for process improvement.

•         Document processes clearly: create SOPs, job aids, and workflow maps that capture how work gets done and how it should get done.

•         Support leadership with crisp, factual reporting: status updates, risk summaries, and performance snapshots.

•         Conduct root-cause analysis on recurring issues and document findings with clear, evidence-based recommendations.

•         Assist with quality assurance by sampling workflows and outputs for accuracy, completeness, and adherence to standards.

•         Collaborate with operations and leadership to translate goals into measurable outcomes and track progress.

•         Analytical and detail-oriented — you trust data over assumptions and enjoy finding the story behind the numbers.

•         Clear communicator who can translate complex data into concise, understandable summaries for non-technical stakeholders.

•         Organized and thorough — you follow through, keep documentation current, and don’t let details fall through the cracks.

•         Self-directed — comfortable working independently once direction is set, and doesn’t need hand-holding to stay on track.

•         Comfortable with ambiguity — able to ask the right clarifying questions and work through problems methodically.