I2C DS - Sr Supervisor, Collections & Disputes

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

ITC Collections & Dispute Management Sr Team Lead - is accountable for overall performance, strategic direction, and continuous improvement of the Invoice‑to‑Cash (I2C) Collections and Dispute Management function across assigned businesses, MRCs, and markets. This role provides leadership to Team Members, drives strong business partner collaboration, ensures operational excellence, and enables scalable, standardized, and cost‑effective service delivery.

The Senior Team Lead is responsible for people leadership, resource management, process optimization, and value creation, while ensuring delivery of cash flow, dispute resolution, and control objectives in alignment with enterprise standards.

Johnson & Johnson announced plans to separate our Orthopaedics business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals. It is anticipated that, following conclusion of the transaction, this position may be conveyed with New Orthopaedics business. In that case, details of any planned changes would be provided to the successful candidate by New Orthopaedics at an appropriate time and would be subject to any necessary consultation processes. 

• Build and maintain strong, collaborative relationships with business partners, ensuring effective engagement that drives measurable value creation and supports business objectives.
• Lead, coach, and develop a team of collections specialists to meet individual and team performance targets such as Days Sales Outstanding and Past Due %
• Lead the identification and execution of continuous process improvement opportunities, including innovative solutions and system enhancements that enable efficient, scalable, and cost‑effective operations.
• Drive simplification, standardization, quality improvement, and cost minimization across processes, ensuring consistent and sustainable service delivery.
• Provide day‑to‑day leadership and coaching to team members through regular feedback, performance evaluations, and targeted development plans.
• Create and assign developmental and stretch opportunities to strengthen capability, engagement, and readiness for future roles.
• Effectively manage resource utilization and capacity, including identifying changes to long‑term resourcing needs to ensure teams are operating efficiently and aligned with demand.
• Support operational stability and performance by addressing risks, bottlenecks, and improvement opportunities in collaboration with peers and stakeholders.
• Perform other ad‑hoc tasks and initiatives assigned by management.
• Support month-end and quarter-end close activities related to receivables and bad debt reserves.

Education:

• A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
• CPA, CMA, MBA and/or other financial certifications is preferred

Experience and Skills Required:

• More than 6 years of relevant experience
• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred. 
• Strong customer engagement skills (including the ability to manage difficult customers) for both internal and external stakeholders.
• Capable of shaping and defining solutions and strategies for customer portfolios
• Advanced Negotiation and communication skills
• Able to support and prepare foundational analysis for evidence-based decision making.
• Present results and strategies to senior leadership.
• Change Management Skills preferred
• Demonstrates an understanding of AI concepts and frameworks, including awareness of responsible and ethical AI practices, and has experience generating effective prompts to boost efficiency and productivity.

• Fluent in English for communication, for both oral and written
• Technology proficiency in Microsoft Office and ERP
• Strong collaboration, influencing, change and communication skills with strategic mindset.

• Knowledge of SAP systems
• Foreign language capability is a plus
• Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.
• Digital/ intelligent automation capabilities.
• Foreign language capability is a plus
• Experience in Global transition or work migration