Manager, 3PL Partner Excellence

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

• Partner with global to define contracting standards, policies and guardrails
• Ensures global contracting standards are deployed in each logistics contract in EMEA that gets updated or initiated through transitions

• Build foundations and financial architecture to enable key capabilities
• Identify requirements to track and report on operational and financial performance aligned with contractual commitments
• Train regional / market Deliver teams on new capabilities and requirements
• Build and maintain centralized performance portal / workflow tools to ensure consistent regional execution
• Partner with global to conduct benchmarking and other Cost Gap Modelling related analytics and leverage output for continuous improvement with EMEA region and markets

• Establish and maintain partner management standards
• Partner with global to build revamped partner reporting governance and supporting templates
• Deploy enhanced segmentation framework
• Drive preparatory for key partner engagement whilst onboarding EMEA Deliver and functional owners
• Deploy global operational playbooks for critical processes, ensure process adherence across partner lifecycle
• Ensures EMEA region and markets adhere to centrally set standards, governance and segmentation

• Ensures Deliver day-to-day partner engagement as per standards
• Partner with DS&E to establish and maintain regional reporting cadences as per enterprise mechanism and provide input to enterprise-level governance
• Implement new capabilities and resulting KPIs
• Update global central team on adherence on enterprise standards

The job requires occasional travel and absence from home <5%

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Don't miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!

#LI-SP5

• Minimum 8-10 years of relevant experience in supply chain, logistics, operations, or partner/vendor coordination roles.
• Experience supporting operational processes, governance activities, or project coordination in cross-functional environments
• Strong organizational and coordination skills, with ability to manage multiple priorities and stakeholders simultaneously
• Must have regional experience in managing multiple markets operations / suppliers / providers
• Strong governance, stakeholder management, and executive communication capabilities
• Experience maintaining process documentation, trackers, reporting files, or governance materials
• Strong attention to detail and ability to support structured execution of operational processes
• Analytical and problem-solving skills, with ability to identify process gaps and support improvement initiatives
• Problem solving mentality and “can do” attitude. Able to analyze multiple data sources in high pressure environments to give prompt recommendations & solutions
• Strong communication skills, ability to articulate and simplify situation and issues with clear actions to all stakeholders to instill trust and confidence
• Demonstrated ability to thrive and drive execution in highly matrixed environments, effective in working in a “pod” environment

• MBA advantageous
• Exposure to warehouse, transportation, or 3PL-managed logistics environments highly preferred
• MedTech, hi-tech, pharma or complex regulated industry experience
• Exposure to 3PL transformation or other supply chain transformation initiatives
• Experience in value realization, transformation governance, or operational strategy
• Lean Six Sigma, ADKAR certification is desirable

Successful candidate shall demonstrate the following with proven track record: