Manager Clinical Trial Payments

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Manager, Payments (CCS)*

As the Manager, Regional Payments Lead you are responsible to run the local region site for Contract & Centralized Services (CCS). Manager and team are responsible for providing support around and related to Clinical Trial Management System (mCTMS) and system payment issue resolution (concierge-service) by leveraging Global Shared Services. Manager has oversight of regional efficiency payments and study level payment reconciliation (non-site facing).

Responsible for the training of new CCS Payments Coordinators. Provides training to study teams relating to payment support and processes. Acts as liaison among colleagues within CCS and study teams to assist with complex issue resolution and/or guidance, as needed. Responsible for the management of the end-to-end investigator/site payment processes and payment calculations, including populating CTMS visit templates, suppliers, purchase orders, payment and clinical trial payments.

• The focus of the job owner is to take on Process Ownership for below all processes regarding CCS and drive continuous improvement.

• Ability to shape processes to develop deep insights

• Help with issue resolution of failed payments, as appropriate, for the region including Purchase Requisitions (PR) and work with the other regions counterparts where necessary as it relates to global payments.

• Train study teams regarding payment and issue resolution support that can be provided and regarding the specific processes.

• Acts as a liaison among colleagues within CCS including Site Contract Managers (SCM) and study teams including Local Trial Managers (LTM) and Global Trial Managers (GTM) to assist with complex issue resolution and/or provide guidance related to payments.

• High level of insight of knowledge of various CCS systems including but not limited to mCTMS, Ariba, P2P, SAP, RAVE, etc.

• Train new CCS team members on specific processes and technology.

• Full people management responsibility, including performance and development. (Global team - virtual environment)

• Attract and develop talent to enhance the team's effectiveness.

• May include people management responsibility, including performance and development. (Global team - virtual environment)

• Develop talent to enhance the team's effectiveness

• Exemplary customer focus with vision to drive solutions

This position reports to Associate Director, Payments.

• Internal: ▪ Internal Business Partners (CCS, GD, etc.)

• External: ▪ Clinical Investigator Sites ▪ Commercial Suppliers

• Bachelor’s degree or equivalent

• 7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research

• Must have a working knowledge of the clinical payment processing with 4 years of payment experience Ability to work effectively in cross functional teams

• Strong and proven analytical and problem resolution skills

• Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision

• Able to reason both abstractly/conceptually as well as practically

• Able to operate both at the local level and globally and connect easily at various levels in the organization.

• Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment.

• Strong knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills Excellent communication skills (both oral and written)

• Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.) is preferred

• Previous experience working in virtual teams preferred

• Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects

• Work is performed with oversight by the Senior Manager but the expectation that the individual can work independently on his/her own.

• Able to work independently as well as in a collaborative team environment

• Fluency in English required.

• Any additional language is a bonus