Assistant Manager Routing

• Manage end-to-end routing operations for employee transportation services across shifts.
• Ensure optimum route planning, route clubbing, and vehicle utilization while maintaining service quality.
• Monitor routing accuracy and ensure compliance with agreed service levels.
• Analyze demand patterns and optimize routes to improve efficiency and reduce transportation costs.
• Manage routing exceptions, ad-hoc requests, and service escalations.
• Coordinate with vendors, scheduling teams, tracking teams, and command center for seamless operations.
• Ensure timely completion of routing activities within defined cut-off timelines.
• Drive continuous process improvements through automation and technology tools.
• Review and validate route splits, capacity utilization, and deployment plans.
• Collaborate with stakeholders to address transport-related concerns and enhance employee experience.

• Ensure compliance with all transportation safety protocols and regulatory requirements.
• Monitor escort allocation for female employees during night operations.
• Ensure routing complies with first pickup and last drop safety requirements.
• Review routing outputs to eliminate single female traveller scenarios and other safety deviations.
• Monitor and act on security dashboard alerts related to:
  • Vehicle over-speeding
  • Geo-fence violations
  • SOS alerts
  • Vehicle stoppage alerts
  • Device connectivity issues
• Ensure all routing changes and operational deviations are documented and reported.
• Participate in incident investigations and implement corrective actions.

• Publish daily, weekly, and monthly routing performance reports.
• Track and report route efficiencies, vehicle utilization, clubbing opportunities, and cost optimization initiatives.
• Analyze travel time trends and recommend routing improvements.
• Monitor transportation demand patterns and forecast vehicle requirements.
• Maintain routing records, audit documentation, and compliance data.
• Review route validation reports and ensure corrective actions are implemented.
• Prepare MIS dashboards and performance metrics for management review.

• Lead and mentor routing executives and senior executives.
• Conduct regular performance reviews, coaching sessions, and knowledge-sharing initiatives.
• Coordinate with transport managers, client stakeholders, and vendors to resolve operational issues.
• Ensure adherence to SOPs, audit requirements, and process controls.
• Support new project implementations, UAT activities, and transportation technology enhancements.
• Drive a culture of safety, accountability, and operational excellence within the routing team.

• Strong understanding of transport routing principles and route optimization techniques.
• Experience with transportation management systems and routing tools such as MoveInSync or similar platforms.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, Power BI, and reporting tools.
• Knowledge of transportation safety compliance and operational governance.
• Excellent organizational, prioritization, and time-management skills.
• Ability to analyze large datasets and convert insights into operational improvements.
• Attention to detail and commitment to accuracy.

• Ability to lead teams in a fast-paced transport operations environment.
• Strong stakeholder management and vendor management capabilities.
• Proven ability to handle escalations and drive issue resolution.
• Ability to make data-driven decisions and influence operational outcomes.

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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