People and Culture Support Services Team Lead

We are a part of The Jamaica National Group Limited and together, we represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT, we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves on our authenticity and in the transparent solutions we create that bring value to our customers. JN Bank is seeking a highly organized and service-driven professional to join its Group People and Culture team as People and Culture Services Supervisor. This role is responsible for coordinating HR services, supporting HR operations and reporting, managing employee records, and ensuring the delivery of high-quality people services across the organization. The successful candidate will also support the HR Business Partner in driving operational efficiency, compliance, and a strong employee experience. Job Category – Supervisory Contract – Permanent Key Responsibilities HR Service Coordination · Coordinate recruitment, transfers, and employee movements · Support compensation and benefits processes · Maintain and ensure accuracy of HRIS records · Monitor HR service requests and ensure timely completion in line with SLAs · Provide ongoing support to the HR Business Partner and assigned units Reporting & Administrative Support · Prepare HR reports, dashboards, and meeting documentation · Track activities, issues, and project updates · Act as a liaison across departments to support effective communication · Assist with organizational chart updates and internal communications · Support coordination with internal and external stakeholders Customer Service & Employee Support · Respond to employee queries in a timely and professional manner · Track and resolve HR-related issues · Support initiatives aimed at improving service delivery Records Management & Compliance · Maintain accurate employee records within HR systems · Ensure proper documentation and timely filing of HR correspondence · Support internal and external audits through document retrieval Required Qualifications & Experience · First degree in Human Resource Management, Business Management, Communications, or a related field · Minimum of two (2) years’ experience in a human resources or customer service environment · Experience working within a service-oriented organization would be an asset · Strong working knowledge of HR processes and administrative systems · Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Key Competencies · Strong customer service orientation · Analytical thinking and problem-solving skills · Effective communication and interpersonal skills · Ability to manage multiple priorities and meet deadlines · Teamwork and collaboration · Flexibility and adaptability in a dynamic work environment APPLICATION CLOSING DATE: MAY 13,2026