Adoption Sr. Manager - Delivery Support & Insights - Evernorth

United StatesRemoteFull-timesenior

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Quick Summary

Overview

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Adoption Sr.

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This senior leadership role drives enterprise transformation from initial concept through sustainable adoption and measurable business impact. You will shape how strategic initiatives are tested, validated, scaled, and embedded across complex operations. The position brings together cross-functional teams to remove adoption barriers and turn operational insights into confident business decisions. You will lead functions spanning simulation, validation, insights, issue management, scaling, and sustainment. Success requires strong stakeholder influence, analytical thinking, and the ability to navigate ambiguity while maintaining clear priorities. You will also coach teams and foster collaboration, learning, innovation, and accountability. This is an opportunity to play a central role in advancing large-scale transformation and delivering lasting organizational change.

Lead the Adoption Center strategy, aligning adoption priorities with enterprise transformation goals, capability roadmaps, and long-term business outcomes.
Oversee core functions covering simulation and validation, insight generation, issue management, scaling, and sustainment.
Partner with programs, technology, operations, PX&O, Data Management, Reporting, Knowledge Management, Training, Communications, Risk Control, and Audit teams to enable seamless adoption.
Develop Adoption Business Plans that translate insights, risks, lessons learned, and adoption requirements into clear actions for leaders and operational teams.
Leverage data, performance measures, and operational insights to identify risks, strengthen decision-making, and develop scalable adoption strategies.
Represent the Adoption Center in governance forums, program discussions, and operational reporting sessions, providing clear and actionable updates.
Coach and empower teams to navigate ambiguity, resolve adoption challenges, and build a culture focused on collaboration, continuous learning, innovation, and accountability.

Requirements

~1 min read

High school diploma or G.E.D. required.
8+ years of experience in operational transformation, business process improvement, quality and auditing, change management, technology adoption, or a related field.
5+ years of people management experience, including leadership of large teams and strategic initiatives.
Demonstrated experience managing cross-functional initiatives within complex business environments.
Strong analytical and problem-solving skills, with the ability to translate operational insights into practical actions.
Ability to influence senior leaders, build stakeholder alignment, and communicate recommendations clearly and confidently.
Strong organizational and prioritization skills, with the ability to manage multiple initiatives in a fast-moving environment.
Bachelor’s or advanced degree preferred.
Experience with structured change management or adoption methodologies such as ADKAR or Prosci preferred.
Experience with operational modeling, simulation, automation opportunities, or business intelligence reporting preferred.
Experience partnering across business, IT, and leadership teams on large-scale transformation programs preferred.
For permanent or occasional work from home, a cable broadband or fiber optic internet connection with minimum speeds of 10 Mbps download and 5 Mbps upload is required.