Analista de Registro (Certificado Digital)

This is a fully remote opportunity focused on managing digital certificate processes and maintaining smooth client operations.
You will support customers through new certificate issuance, renewals, and the resolution of pending documentation.
The role combines customer service, process organization, document verification, and operational follow-up.
You will monitor active client accounts and proactively identify certificates approaching expiration or requiring action.
Your work will help prevent disruptions to accounting and business processes caused by expired or irregular certificates.
Clear communication, attention to detail, and consistent follow-through will be essential to keeping processes moving.
The position offers an opportunity to develop expertise in digital certification, operational workflows, and customer-facing activities.

• Good verbal and written communication skills.

• Previous experience in customer service or public-facing roles.

• Basic knowledge of digital certificates and ICP-Brasil standards.

• Experience with document checking, organization, and attention to detail.

• Intermediate knowledge of Microsoft Office, particularly Excel, including filters and basic formulas.

• Basic understanding of internal processes, operational workflows, and task follow-up.

• Basic familiarity with technology platforms, business systems, and digital certificates.

• Basic knowledge of monitoring simple operational indicators, such as service volume and average handling time.

• Ability to organize multiple pending items and maintain accurate records.

• Proactive, detail-oriented, and customer-focused approach.

• Currently pursuing a degree in Accounting, Business Administration, or a related field.