Associate Vice President (AVP) of PMO and Delivery

United StatesRemoteFull-timeexecutive

OtherAssociate

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Quick Summary

Requirements Summary

15+ years of experience in the technology services industry, including at least 7 years in senior leadership overseeing multiple t

Technical Tools

OtherAssociate

This executive leadership role is responsible for unifying PMO and Delivery Lead functions and driving consistent excellence across complex technology engagements. You will oversee the end-to-end health of project and program delivery, including methodology, staffing, governance, KPIs, budgets, and client outcomes. Working closely with senior leadership, you will shape strategic priorities while building high-performing teams and strengthening delivery capabilities. The role combines executive oversight with hands-on involvement in client relationships, escalations, resource planning, and organizational development. You will also champion continuous improvement, including the adoption of AI and emerging technologies across delivery practices. This is an opportunity to influence enterprise-wide delivery strategy while supporting sustainable growth and exceptional client experiences.

Own performance, quality, and delivery outcomes across the PMO and Delivery Lead functions.
Lead, coach, mentor, and evaluate PMO leaders and Delivery Leads through strategic direction and performance management.
Partner with senior leadership to establish and execute annual strategic objectives for both departments.
Serve as a trusted executive advisor to clients, aligning delivery solutions with business objectives and influencing key decisions.
Own PMO strategy, including staffing models, resource planning, and methodology standards across Agile, Scrum, SAFe, and Waterfall environments.
Ensure delivery assurance programs and project playbooks are appropriately adapted to different implementation types, platforms, and SOW structures and consistently followed.
Develop, monitor, and communicate enterprise-level KPIs and delivery metrics, translating performance trends into actionable improvement plans.
Manage combined PMO and Delivery Lead budgets, ensuring effective financial management and resource allocation.
Act as the executive escalation point for high-priority engagements, resolving complex delivery risks and issues.
Foster a culture of accountability, innovation, and continuous improvement, including the adoption of AI and emerging delivery tools.
Lead succession planning, talent development, and 360-degree feedback initiatives for department leadership.
Partner with sales, account management, and delivery leadership to align resources, pipeline requirements, and project outcomes.
Represent PMO and Delivery in growth initiatives, pre-sales activities, and strategic partner discussions.
Ensure delivery practices remain aligned with applicable data privacy, security, and compliance requirements.
Lead interview, onboarding, and training strategies for the PMO and Delivery Lead leadership pipeline.

Requirements

~2 min read

15+ years of experience in the technology services industry, including at least 7 years in senior leadership overseeing multiple teams or departments.
Bachelor’s degree in Business, Technology, or a related field required; a Master’s degree is preferred.
Proven track record leading project and program delivery alongside delivery quality, governance, or PMO functions.
Experience managing budgets of $10M+ and enterprise-level KPI or reporting programs.
Deep knowledge of project management methodologies and delivery governance frameworks.
Advanced proficiency with Microsoft 365, including MSP, and delivery tools such as JIRA, Azure DevOps, or similar platforms.
Strong analytical, risk management, and strategic problem-solving skills, with the ability to turn delivery and KPI data into actionable strategies.
Executive-level communication and presentation skills, with the ability to engage senior leaders, clients, and strategic partners.
Extensive experience leading, coaching, mentoring, and developing teams across multiple management levels.
Servant leadership mindset combined with strong integrity, accountability, and sound judgment.
Results-oriented approach and demonstrated ability to lead organizational change.
Certifications across multiple project management disciplines, such as CSM, ACP, PMP, or SAFe, are preferred.
Experience with Duck Creek Technologies and Property & Casualty insurance delivery is strongly preferred.
Ability to work outside standard Monday–Friday, 8 AM–5 PM local hours when required.
Willingness to travel as needed.