Auxiliar de Atendimento aos Cursistas

This role is focused on delivering an excellent support experience to postgraduate and extension students.
You will provide assistance across phone, digital channels, and student support groups, helping resolve operational questions efficiently.
The position combines direct student interaction with academic administration and back-office activities.
You will also support live classes, mentoring sessions, and other synchronous learning experiences.
A key part of the role is identifying students at risk of dropping out and taking proactive steps to improve retention.
You will collaborate with internal teams to resolve exceptional cases and continuously improve the student experience.
The position is remote, while candidates must reside in São Paulo, and offers a range of employee benefits.

• High school diploma completed, or currently pursuing a degree or technical program in Administration, Marketing, or a related field.

• Previous experience providing student or educational customer support.

• Intermediate proficiency with Microsoft Office or equivalent productivity tools.

• Strong communication skills and a customer-oriented approach.

• Ability to listen carefully, understand student needs, and provide clear and practical solutions.

• Organization and attention to detail when handling academic records, documentation, and administrative processes.

• Ability to manage multiple requests and recurring operational activities with accuracy.

• Proactive attitude, problem-solving mindset, and willingness to identify opportunities for process improvement.

• Ability to collaborate effectively with different internal teams and escalate specialized or academic matters appropriately.

• Candidates must reside in São Paulo, Brazil.