Billing & Collections Specialist

The Billing & Collections Specialist will play a key role in managing billing, collections, and accounts receivable activities within a rapidly growing SaaS and technology environment.
You will work closely with finance, billing, operations, and customer-facing teams to ensure accurate and timely customer billing.
The role combines customer communication, payment processing, account monitoring, credit risk assessment, and collections management.
You will help maintain strong customer relationships while supporting the organization’s financial health through proactive collections efforts.
The position also offers opportunities to improve processes, document workflows, and introduce automation to increase operational efficiency.
You will use modern billing platforms, data analysis tools, credit reporting resources, and AI technologies to streamline day-to-day activities.
This is a 100% remote opportunity suited to someone who thrives in a collaborative, fast-paced, and growth-oriented environment.

• Associate’s degree in Finance, Accounting, or a related field, or 3–5 years of relevant billing and collections experience.
• Strong understanding of billing, accounts receivable, collections policies, and related procedures.
• Experience working for a telecommunications or IT services organization is preferred.
• Experience processing circuit and service disconnect requests is preferred.
• Experience using billing systems such as NetSuite or similar platforms.
• Familiarity with credit reporting and risk management tools such as Creditsafe or Dun & Bradstreet is preferred.
• Experience using AI tools such as Claude or similar platforms to improve workflow efficiency is preferred.
• Strong Microsoft Excel skills, including the ability to manipulate, analyze, and interpret datasets.
• Excellent written and verbal communication skills, with the ability to communicate effectively with customers and internal stakeholders.
• Strong conflict-resolution, analytical, and problem-solving abilities.
• Exceptional attention to detail and accuracy when handling billing, payment, and account information.
• Strong time-management and organizational skills, with the ability to prioritize competing tasks and multitask effectively.
• Collaborative, team-oriented approach with respect for colleagues and customers.
• Willingness to support additional projects and responsibilities as business needs evolve.
• Proactive mindset with the ability to embrace change, identify improvements, and contribute new ideas.
• Comfortable working in a fast-paced, rapidly growing, startup-style environment.
• Ability to work U.S. Eastern Time hours is preferred.