Claims Creation Specialist

This role supports national claims operations by ensuring new claims are accurately and efficiently created each day.
You will triage incoming claims, maintain data integrity, and respond to inquiries from internal and external customers.
The position combines administrative coordination, customer service, technology-enabled workflows, and operational support.
You will work with multiple departments and stakeholders to address client needs and maintain service standards.
The role also involves operating and monitoring robotic process automation (RPA) tools and coordinating with IT when issues arise.
With opportunities to support training, cross-functional collaboration, and project work, this position offers a dynamic environment for someone who is organized, adaptable, and comfortable learning new systems.

• At least 1 year of experience in an administrative, operational, or support role.
• Previous experience or exposure to the insurance industry is preferred.
• Strong proficiency with Microsoft Office, particularly Outlook, Word, Excel, and PowerPoint.
• Strong computer skills and the ability to quickly learn new software, databases, and technology-enabled processes.
• Excellent written and verbal communication skills, with the ability to interact effectively with internal and external stakeholders.
• Strong problem-solving abilities and a practical, creative approach to overcoming operational barriers.
• Demonstrated initiative, teamwork, adaptability, and willingness to learn in a changing environment.
• Ability to manage direction from multiple sources, balance competing priorities, and remain effective when priorities conflict.