Cloud Operations TM Lead

This role offers the opportunity to operate and enhance cloud infrastructure supporting large-scale transportation management solutions. You will work closely with solution architects, engineering teams, and business stakeholders to design, deploy, and maintain reliable production environments. The position combines AWS and Kubernetes operations with infrastructure as code, automation, incident management, and full-stack troubleshooting. You will help ensure high availability and operational performance for customer-facing SaaS applications while continuously improving service levels. The role provides broad exposure across cloud platforms, Java and .NET applications, containers, operating systems, networking, and observability. It is ideal for an experienced cloud operations professional who enjoys solving complex production challenges and building more efficient, automated operational processes.

• Bachelor’s degree or an equivalent combination of education and relevant professional experience.

• 5+ years of experience in cloud operations, infrastructure engineering, DevOps, or software development environments.

• 3+ years of experience supporting large-scale Java applications.

• 3+ years of hands-on experience supporting AWS-based environments.

• Extensive practical experience with Infrastructure as Code principles and technologies, particularly Terraform.

• Strong understanding of Linux operating systems and cloud-based production environments.

• Hands-on experience implementing, managing, and troubleshooting Kubernetes solutions.

• Broad automation experience using technologies such as Jenkins, Terraform, Ansible, and Python.

• Experience collecting performance metrics, analyzing system behavior, troubleshooting issues, and tuning applications or infrastructure.

• Strong knowledge of application containers, particularly Tomcat.

• Experience with full-stack troubleshooting and Git/source-control management.

• Multi-cloud experience, particularly with AWS and Azure, is advantageous.

• Experience supporting .NET applications and working with Dynatrace is a plus.

• Familiarity with Helm-based Kubernetes environments and microservices architectures is desirable.

• Understanding of common application protocols and messaging technologies, including TCP/IP, HTTP, SOAP, SMTP, REST APIs, XML/JSON, JDBC, and JMS/MQ.

• Knowledge of application threading and concurrency concepts, as well as troubleshooting response-time, connectivity, authentication, authorization, and configuration issues.

• Strong analytical, problem-solving, and communication skills with the ability to work effectively across engineering, architecture, business, and customer-facing teams.

• Ability to work independently in a production-focused environment and continuously improve operational processes.