Community Support Associate

IndiaRemoteFull-timemid

OtherSupport Associate

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Quick Summary

Overview

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Community Support Associate based in India. This is a remote,

Technical Tools

OtherSupport Associate

This is a remote, full-time opportunity for a customer-focused professional supporting users across a fast-moving blockchain and decentralized finance ecosystem. You’ll serve as a first point of contact, resolving technical questions and helping users navigate products and services effectively. The role combines community support, technical troubleshooting, moderation, education, and user advocacy. You’ll work closely with Product, Marketing, Business Development, and community teams to address emerging needs and improve the overall user experience. You’ll also monitor developments across the crypto ecosystem and bring valuable insights back to internal teams. This is an opportunity to deepen your expertise in Solana, DeFi, AMMs, and blockchain technology while contributing to a growing global community.

Respond promptly and professionally to user questions through Discord and ticketing systems, providing clear, accurate, and helpful support.
Troubleshoot technical and product-related issues, deliver advanced assistance where appropriate, and escalate problems that fall outside the team’s scope.
Identify critical issues affecting business continuity, security, or users and escalate them rapidly to the appropriate internal teams.
Provide high-touch, white-glove support to VIP users and ensure their needs are handled efficiently.
Route partnership and business development inquiries to the relevant internal teams, including Business Development, Marketing, and Developer Advocacy.
Moderate community channels, enforce community guidelines, and help maintain a welcoming, safe, and constructive environment.
Support user onboarding and education by creating guides, FAQs, workshops, webinars, and AMA content.
Collect user feedback, recurring issues, and community insights to support ongoing product and service improvements.
Monitor relevant trends and developments across the wider crypto and DeFi ecosystem and communicate meaningful insights internally.
Collaborate with Product, Marketing, and Community Support teams to address emerging user needs and develop initiatives that strengthen engagement and community growth.

Requirements

~1 min read

Strong knowledge of cryptocurrency and blockchain technologies, particularly Solana Virtual Machine (SVM) chains and decentralized finance.
Solid understanding of Automated Market Makers (AMMs), with experience or knowledge of Concentrated Liquidity Market Makers (CLMMs) considered an advantage.
Previous experience in customer support, community management, technical support, or a closely related role.
Fluent or native-level written and spoken English, with excellent communication skills and the ability to explain technical concepts clearly.
Strong analytical and troubleshooting abilities, with a practical approach to diagnosing and resolving user issues.
Ability to remain calm, professional, empathetic, and solution-oriented when handling challenging or high-pressure situations.
Familiarity with online community and social platforms such as Discord, Telegram, Twitter/X, and Reddit.
Strong interest in blockchain, DeFi, and emerging financial technologies, with the curiosity to continuously develop technical knowledge.
Ability to work independently in a remote environment while collaborating effectively with cross-functional and distributed teams.