Director, Product Management (PrintOps)

This is a senior product leadership role focused on evolving an established, complex product while expanding its reach into new markets.
You will take ownership of understanding how the product works today, including its history, customer workarounds, technical dependencies, and areas of hidden complexity.
The role combines customer discovery, product strategy, roadmap ownership, technical collaboration, and cross-functional communication.
You will work directly with enterprise customers to distinguish valuable market signals from individual requests and translate those insights into clear product decisions.
Partnering closely with Engineering, you will turn product direction into actionable work that can be built, tested, and delivered effectively.
You will also help the organization enter two new markets while protecting the reliability and trust established with its existing customer base.
This is a hands-on, autonomous opportunity for a product leader who enjoys solving complex problems, creating clarity, and making informed decisions in an evolving environment.

• Significant product management experience owning a mature, complex product with an established customer base, rather than exclusively working on greenfield products.

• Demonstrated experience managing products with technical complexity, historical dependencies, customer-specific configurations, or undocumented workflows.

• Strong track record of working directly with enterprise customers through discovery calls, pilots, advisory relationships, feedback sessions, and complex product discussions.

• Experience translating ambiguous customer or market needs into clear product requirements and actionable development work.

• Strong ability to collaborate directly with Engineering and understand technical constraints, dependencies, implementation considerations, and product tradeoffs.

• Proven experience simplifying complex products, processes, or experiences and making them easier for customers and internal teams to understand and use.

• Strong product strategy and roadmap management skills, with the ability to prioritize competing demands based on customer value, business impact, technical feasibility, and strategic objectives.

• Ability to make thoughtful decisions with incomplete information while continuing to investigate and validate assumptions.

• Excellent communication and stakeholder-management skills, with the ability to explain product decisions clearly across technical and non-technical teams.

• Comfortable having difficult customer conversations, including setting expectations and explaining when requested functionality does not align with product direction.

• Highly autonomous and capable of taking ownership without relying on an established team or extensive organizational structure.

• Strong analytical, investigative, and problem-solving skills, with a natural curiosity for understanding how complex systems work.

• Practical experience using AI tools for product discovery, synthesis, competitive research, documentation, epic development, and other product-management workflows.

• Comfortable operating in a fast-moving environment where priorities evolve and product decisions need to be made without perfect information.

• Must currently reside in the United States and be authorized to work in the U.S. without requiring sponsorship.