Federal Employee Insurance Customer Service Agent

This remote, temporary customer service role supports individuals as they navigate federal employee insurance benefits and enrollment options. You’ll serve as a trusted point of contact through inbound and outbound calls, helping customers understand information and resolve concerns. The role combines customer care, accurate documentation, and efficient navigation of web-based systems. You’ll work in a fast-paced contact center environment with structured schedules and comprehensive paid training. Strong communication, multitasking, and computer skills are essential to success. The assignment is expected to continue through December, with opportunities to explore other roles afterward through an internal employee transfer program for eligible team members.

• High school diploma or GED required.

• Previous call center or customer service experience is highly desirable.

• Strong verbal and written communication skills, with the ability to interact professionally with a wide range of customers.

• Strong multitasking and organizational abilities.

• Excellent computer and navigation skills, including working with dual monitors, multiple browser tabs, and database systems.

• Ability to sit and work at a computer for extended periods.

• Ability to use a webcam during training and production.

• Successful completion of required pre-employment testing, background investigation, drug screening, and internet speed testing.

• Ability to work remotely from an enclosed, secure workspace free from distractions.

• Reliable high-speed, non-cellular home internet such as fiber, DSL, or cable; hotspots, satellite, and wireless internet services are not permitted.

• Ability to attend all scheduled training sessions and maintain consistent punctuality and attendance.