Forward Deployed Engineer

This is a highly technical, customer-facing engineering role supporting complex enterprise deployments and tailored technology solutions. You will work across implementation, solution engineering, technical support, integrations, and software development to turn customer requirements into production-ready outcomes. The role combines hands-on technical problem solving with direct collaboration across customers, partners, architects, engineers, and business stakeholders. You will work with APIs, code, logs, integrations, virtual agents, and AI-powered customer experiences to diagnose issues and build practical solutions. The position offers significant ownership, requiring you to navigate ambiguity and take challenging technical problems through to resolution. You will also help create reusable tools, patterns, and processes that improve future deployments and strengthen the broader engineering organization.

• Bring at least 3 years of experience in a technical customer-facing role such as Technical Implementation, Professional Services, Solution Engineering, Integration Engineering, Deployment Engineering, Technical Support, Solution Architecture, Technical Consulting, or Software Development.

• Demonstrate experience working with complex enterprise software deployments, implementations, integrations, or customer-specific technical solutions.

• Have working knowledge of Python, JavaScript, and HTML, with the ability to read, understand, troubleshoot, and modify lightweight code and scripts.

• Demonstrate hands-on experience with REST APIs, HTTP, JSON, webhooks, authentication, request and response payloads, and API integrations.

• Be comfortable testing and troubleshooting API endpoints and diagnosing issues across integrated software systems.

• Have the ability to read and interpret application, platform, API, and integration logs and use technical evidence to identify likely causes of issues.

• Demonstrate strong troubleshooting, analytical reasoning, and root-cause analysis skills, including the ability to work systematically when the solution is not immediately obvious.

• Be capable of translating customer requirements into concrete technical implementation activities and practical solutions.

• Possess excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

• Have experience collaborating directly with customers, partners, engineers, architects, administrators, and business stakeholders.

• Demonstrate strong organizational skills, attention to detail, and the ability to manage multiple technical priorities and customer engagements simultaneously.

• Take ownership of technical problems through resolution and remain accountable for assigned deliverables.

• Be comfortable working independently and navigating ambiguous situations that require judgment, investigation, and creative problem solving.

• Collaborate effectively across engineering, product, support, professional services, solution architecture, and other customer-facing teams.

• Experience with Contact Center as a Service, customer experience platforms, or enterprise contact center technologies.

• Experience with conversational AI, generative AI, large language models, or AI-powered customer experiences.

• Experience designing or implementing virtual agents, chatbots, voice bots, or automated customer-service workflows.

• Experience with prompt engineering, AI response validation, or LLM testing.

• Experience with CRM, contact center, telephony, or enterprise application integrations.

• Experience with webhooks, event-driven integration patterns, and API testing tools.

• Familiarity with observability, application logging, monitoring, or diagnostic platforms.

• Familiarity with cloud platforms, cloud-native development environments, Git, and other version-control systems.

• Experience working in SaaS, Professional Services, Implementation Services, Solution Engineering, or Forward Deployed Engineering environments.

• Experience developing technical proofs of concept, reusable integration patterns, customer-specific solutions, or deployment tooling.

• Experience collaborating with Product Management and Product Engineering to identify product gaps or escalate confirmed defects.

• Understanding of software development lifecycle concepts across development, testing, staging, and production environments.

• Familiarity with authentication, authorization, configuration management, and basic application security practices.

• Experience supporting enterprise customers in technically complex or high-touch environments.