Gestionnaire de Cas/Bilingual Caseworker

This role provides essential case management and customer support within a healthcare and pharmaceutical services environment.
You will serve as a first point of contact, helping customers, employees, dependents, and other stakeholders resolve questions and navigate processes effectively.
The position combines customer service, case documentation, administrative processing, research, and problem-solving.
You will manage cases from initial inquiry through resolution while maintaining clear communication and accurate records.
The role also involves collaborating with internal specialists and cross-functional teams when more complex cases require escalation.
Success requires strong organization, attention to detail, communication skills, and the ability to manage multiple priorities in a structured environment.
This is a full-time remote opportunity available in Quebec and Ontario, with a strong focus on service quality and operational accuracy.

• Post-secondary education or broad training in areas such as business administration, accounting, sales, marketing, computer science, or a related field, typically equivalent to a two-year diploma program or a combination of relevant education and experience.
• Minimum of 1 year of customer service experience.
• Bilingual proficiency in French and English is required, with strong oral and written communication skills.
• Ability to communicate effectively with unilingual English-speaking customers, patients, and cross-functional colleagues.
• Strong multitasking and prioritization abilities, with the capacity to manage several requests and cases simultaneously.
• Excellent attention to detail and strong organizational skills.
• Strong analytical and problem-solving abilities, with a focus on resolving issues effectively and efficiently.
• Ability to consistently meet deadlines and established performance expectations.
• Strong interpersonal and leadership skills, with a professional and customer-focused approach.
• Excellent presentation and communication skills.
• Working knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Microsoft Office applications.
• Strong business and financial acumen, analytical and mathematical skills, and an ability to understand operational processes.
• Knowledge of the pharmaceutical distribution industry is an asset.
• Experience in the medical or pharmaceutical field is an asset.
• Working knowledge of automated warehouse operating systems is an asset.