Life Claims Assessor

This role is responsible for assessing and managing Group Life, AD&D, Survivor Income, and Compassionate Assistance Program claims.
You will review coverage, eligibility, documentation, contract provisions, and beneficiary information to determine appropriate claim outcomes.
The position combines analytical assessment, benefit calculation, documentation, decision-making, and customer service.
You will communicate sensitive decisions to claimants, beneficiaries, and group clients with empathy, clarity, and professionalism.
The role also involves supporting plan sponsors and families with claim requirements and documentation throughout the process.
Working remotely within a customer-focused environment, you will manage priorities independently while collaborating with colleagues and stakeholders.
This opportunity is well suited to an insurance professional who combines sound judgment with compassion and strong attention to detail.

• Previous experience in the insurance industry, preferably in Group Benefits and Life or Disability claims.
• Knowledge of medical terminology and the ability to interpret insurance contract provisions.
• Strong analytical, organizational, communication, judgment, and decision-making skills.
• Demonstrated empathy and the ability to provide exceptional service when supporting individuals and families during sensitive situations.
• Proficiency with Microsoft Office applications, including Outlook, Teams, Word, and Excel.
• Ability to prioritize workload, manage deadlines, and work effectively both independently and as part of a team.
• Adaptability and risk awareness, with the ability to remain effective in a fast-paced environment.
• Strong attention to detail and accuracy when reviewing documentation, calculating benefits, and maintaining records.
• Bilingual English/French capabilities are an asset; for successful candidates based in Québec, proficiency in both languages is required to support clients across provinces outside Québec.