Logistics Performance Director

We are seeking an experienced logistics professional to lead strategic account ownership and strengthen customer relationships within a managed transportation environment. In this remote role, you will serve as the primary point of accountability for customer success, ensuring logistics solutions consistently deliver measurable value and meet performance expectations. You will develop account strategies, lead quarterly business reviews, and use operational and financial data to evaluate results and identify improvement opportunities. Working closely with operations and cross-functional teams, you will resolve service challenges, manage account risks, and support long-term customer retention. This position emphasizes strategic relationship management, transportation performance analysis, and continuous improvement rather than direct people management. It is an excellent opportunity for a customer-focused logistics expert who can translate complex transportation data into actionable insights and sustainable business outcomes.

• Bachelor's degree in Supply Chain Management or a related field, or an equivalent combination of education and professional experience.
• Seven to ten or more years of experience in operational transportation solutions, with a demonstrated record of continuous improvement consulting, expanding account scope and revenue, and freight or transportation purchasing.
• Experience working with large big-box retail companies is an advantage.
• Previous sales experience is beneficial, particularly in environments involving account development, customer retention, or transportation solutions.
• Experience using Transportation Management Systems (TMS) is required.
• Proficiency with Microsoft Office and the Microsoft Suite is required.
• Strong analytical skills, including the ability to evaluate transportation data and communicate clear, meaningful performance metrics.
• Excellent customer relationship management skills, with the ability to understand business priorities, maintain trust, and communicate effectively with diverse stakeholders.
• Strong problem-solving abilities and creativity in developing practical solutions to meet customer needs and resolve operational challenges.
• Effective verbal and presentation skills, including the ability to communicate confidently with groups of customers and internal employees.
• Ability to work collaboratively across departments, manage account priorities independently, and drive initiatives from identification through resolution.
• A strategic, customer-focused mindset with an emphasis on accountability, continuous improvement, and measurable business value.