Manager, Operations Initiatives & Execution

This role leads cross-functional operational initiatives designed to advance strategic business objectives and improve service delivery. You will manage initiatives from initial intake through implementation, coordinating stakeholders, dependencies, risks, and measurable outcomes. The position works closely with business leaders, operational teams, technology partners, and supporting functions to drive execution and organizational adoption. You will help translate business priorities into structured initiatives while ensuring teams are prepared for implementation and operational readiness. The role also provides leadership and accountability for assigned initiative support resources. This is an opportunity to influence operational transformation, continuous improvement, and business performance across a complex, collaborative environment.

• Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, Project Management, Analytics, or a related field; an equivalent combination of education and experience may be considered.
• At least 5 years of progressive experience leading complex business initiatives, operational projects, cross-functional programs, process improvement efforts, or organizational transformation initiatives involving multiple stakeholders, departments, systems, and business processes.
• Experience supporting technology-enabled transformation initiatives, including workflow redesign, system implementations, process automation, or digital enablement projects.
• Strong understanding of operational workflows, business process management, and organizational effectiveness principles.
• Excellent written and verbal communication, facilitation, presentation, and interpersonal skills, with the ability to engage stakeholders across different organizational levels.
• Demonstrated ability to build relationships, influence decisions, and drive accountability and execution across functions without direct authority over participating teams.
• Strong analytical and problem-solving skills, including the ability to interpret data and translate findings into actionable recommendations.
• Experience preparing executive communications, presentations, status reports, business recommendations, and other leadership-facing materials.
• Strong organizational and prioritization skills, with the ability to manage multiple competing priorities while maintaining attention to detail and quality.
• Strong proficiency with Microsoft Office tools, particularly Excel, PowerPoint, Word, and Teams.
• Experience with project portfolio or project management platforms such as Microsoft Project, Smartsheet, Jira, Azure DevOps, or similar tools is preferred.
• Experience with project management, business process mapping, workflow documentation, operational optimization, continuous improvement, or organizational effectiveness initiatives is preferred.
• Familiarity with waterfall, Agile, or hybrid project delivery methodologies is preferred.
• Self-motivated, adaptable, highly organized, results-oriented, and comfortable working in a complex cross-functional environment.
• Creative and innovative approach to problem-solving, supported by strong business acumen and a focus on measurable outcomes.