Media Operations Associate - Evenings & Weekends

CanadaRemoteFull-timemid

OtherOperations Associate

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Quick Summary

Overview

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Media Operations Associate - Evenings & Weekends based in Canada.

Technical Tools

OtherOperations Associate

This role supports the reliable delivery and quality of sports media content across digital platforms.
You’ll help ensure scores, statistics, odds, news, and other time-sensitive information are accurate and available to users.
The position combines media operations, quality assurance, customer support, and real-time issue monitoring.
You’ll work closely with internal teams and respond quickly when operational or product issues arise.
Your attention to detail will directly contribute to a consistent and dependable user experience.
The role suits someone who follows sports closely, is comfortable with technology, and enjoys a fast-paced environment.
Because coverage is continuous, the position requires flexibility to work evenings, weekends, and holidays.

Monitor and maintain the accuracy and timely delivery of scores, statistics, odds, news, and other sports information across leagues, tournaments, and platforms.
Monitor application alerts and functionality, identifying issues that could affect content quality or the user experience.
Recognize, investigate, and escalate urgent operational or product issues to the appropriate teams.
Support users by responding to feedback, questions, and difficulties related to digital products and services.
Perform quality assurance for new sports leagues, features, and functionality before and during deployment.
Complete operational data-entry activities, including updating sports television listings, MMA results, and other relevant information.
Follow established processes and quality standards while contributing to additional operational activities as required.

Requirements

~1 min read

Post-secondary education completed or close to completion.
Previous customer service experience, with the ability to communicate clearly and professionally.
Extensive knowledge of sports, particularly the four major professional sports leagues.
Strong attention to detail and the ability to identify discrepancies in fast-moving, time-sensitive information.
Comfortable using computers and multiple digital tools and applications.
Regular experience using both iPhone and Android devices.
Ability to work effectively in a fast-paced operational environment and respond appropriately to urgent issues.
Availability to work evenings, weekends, and holidays.