Product Specialist

As a Product Specialist, you will help customers successfully adopt and maximize the value of an AI-powered clinical research platform. You’ll translate customer requirements into tailored product configurations, workflows, and solutions that support complex life sciences use cases. The role combines product expertise, customer success, consulting, project coordination, and technical problem-solving. You’ll work closely with customers throughout implementation, from understanding their needs and configuring solutions to training users and supporting them after launch. You’ll also contribute to pre-sales activities, product enhancements, reporting, and the deployment of new features. This is an opportunity to work at the intersection of AI, software, and life sciences in a fast-moving, internationally focused environment.

• 1–5 years of experience in product specialist, customer success, consulting, software implementation, or a closely related role.
• Hands-on experience configuring, supporting, or implementing software solutions; experience with clinical research, drug development, or regulatory submission software is highly desirable.
• Ability to quickly understand customer requirements, identify challenges, and articulate suitable product or solution options.
• Strong customer-facing skills, with the ability to understand needs, manage expectations, and build productive relationships.
• Excellent organizational and prioritization skills, with the ability to manage multiple projects and switch effectively between tasks.
• Strong written and verbal communication skills, with the confidence to work with both technical and non-technical stakeholders.
• Bachelor’s degree or equivalent relevant professional experience.
• Understanding of the pharmaceutical and life sciences drug development process is a plus.
• Knowledge of life sciences compliance and regulatory requirements is an advantage.
• Ability to work effectively in an international and fast-paced environment.