Senior Member Success Manager, Tokenomics+FinOps+ITAM+FOCUS

Drive member engagement and long-term value across a diverse technology ecosystem focused on technology spending, IT asset management, and the economics of AI. In this senior individual contributor role, you will manage strategic relationships across enterprise organizations and technology vendors, helping members access the programs, communities, and resources that best support their goals. You will combine hands-on operational coordination with strategic account planning to strengthen participation, satisfaction, and retention. Working closely with leadership and cross-functional teams, you will turn member feedback and engagement data into actionable improvements. This opportunity offers the autonomy of a small, fast-moving team alongside the stability and resources of an established global organization. The ideal candidate brings deep community knowledge, strong relationship management skills, and a proactive approach to solving operational challenges.

• Direct experience within the FinOps Foundation or Tokenomics Foundation community is essential, whether through practitioner membership, working group participation, vendor-side member engagement, or Foundation staff experience.
• Seven to ten years of experience in member success, customer success, ecosystem development, strategic account management, or a related field.
• Proven success managing a substantial portfolio of high-value or high-volume relationships, developing engagement strategies, improving retention, and influencing cross-organizational initiatives.
• Ability to build credible relationships with practitioners, marketing contacts, technology vendors, cloud providers, enterprise organizations, and senior executives.
• Advanced CRM proficiency, preferably with HubSpot, along with experience using Salesforce and Google Sheets.
• Strong data management skills and a hands-on approach to improving CRM records, workflows, reporting, and operational processes.
• Extensive experience working in remote-first organizations, managing relationships across time zones, and collaborating with distributed teams.
• Excellent communication, organization, and stakeholder management skills, with the ability to translate member needs into practical solutions.
• A proactive, action-oriented mindset, with the ability to move quickly, deliver work iteratively, follow through on commitments, and remove blockers for colleagues.
• Willingness to travel approximately 20% of the time for conferences, regional events, executive member meetings, team offsites, and occasional international engagements.
• North America-based candidates are strongly preferred to ensure effective collaboration with the majority of strategic members.