Senior Pre-Sales Solutions Engineer

This role offers the opportunity to shape complex technical evaluations for strategic enterprise customers across EMEA.
You will bridge sales and engineering, translating customer objectives into measurable technical solutions and successful production outcomes.
The position combines customer-facing consulting with hands-on development, including prototypes, integrations, demonstrations, and proof-of-concepts.
You will advise on architecture, security, scalability, latency, cost, cloud infrastructure, and data residency requirements.
Working closely with Account Executives, Solutions Architects, Product, Engineering, Support, and partners, you will help customers move from discovery through expansion.
The role also emphasizes reusable technical assets, field enablement, and continuous improvement across a rapidly evolving AI environment.
As part of a distributed EMEA team, you will have significant ownership while collaborating across regions and functions.

• 5+ years of experience in Solutions Engineering or a similar customer-facing technical role focused on pre-sales.
• Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python, or Rust, with the ability to build functional POCs and tools.
• Hands-on experience with modern cloud platforms, Docker, Kubernetes, networking fundamentals, and secure API design.
• Proven experience leading technical proof-of-concepts for enterprise customers and successfully achieving technical validation.
• Strong ability to communicate complex technical concepts clearly with both engineering teams and executive stakeholders.
• Comfortable combining customer conversations, architecture discussions, hands-on development, troubleshooting, and technical documentation.
• Strong understanding of enterprise security, authentication, authorization, privacy, and data residency requirements.
• Excellent written and spoken English and availability within an EMEA time zone with strong overlap with customer business hours.
• Experience with speech recognition, text-to-speech, voice quality analysis, or AI agents is a strong advantage.
• Familiarity with telephony and real-time media technologies such as SIP, WebRTC, streaming, and WebSocket integrations is beneficial.
• Experience with self-hosted or hybrid deployments, Helm-based installations, and production observability is a plus.
• Additional European language skills, particularly German, French, Dutch, Italian, or Spanish, are advantageous.
• A collaborative, adaptable, and solution-oriented mindset, with the ability to work effectively across regions and functions.