Senior Product Operations Manager

As the first Product Operations Manager, you will play a pivotal role in building and scaling the operating foundations of a growing product organization. You will work closely with product leaders and product managers to improve planning, execution, customer insight, and cross-functional collaboration. This role offers the opportunity to design practical systems from the ground up in a fast-moving, engineering-led environment focused on developer tools and AI infrastructure. You will help establish clear roadmaps, measurable goals, effective product development practices, and streamlined launch processes. By connecting product teams with customer feedback, data, and go-to-market partners, you will enable better decisions and stronger outcomes. The ideal candidate combines strategic thinking, operational excellence, and a hands-on mindset, with a passion for simplifying complexity and using AI to help teams work more effectively.

• At least 6 years of professional experience, including 3 or more years in product operations or a related function, such as product program management, product strategy and operations, or serving as chief of staff to a product leader.

• Demonstrated experience building a product team's operating cadence and processes from scratch within a growing organization.

• A practical, service-oriented mindset, with the ability to measure success through the impact and effectiveness of the teams you support rather than the volume of processes created.

• Excellent written communication skills, with the ability to produce clear and concise plans, templates, documentation, and updates.

• Strong data literacy, including experience defining metrics, working with business intelligence tools, and evaluating data quality. SQL experience is an advantage.

• Technical fluency and the ability to work credibly with engineering teams in a developer-focused, engineering-led organization; software development experience is not required.

• Strong stakeholder management and influencing skills, with the ability to drive adoption through collaboration and useful solutions rather than formal authority.

• Hands-on experience using AI tools to improve personal productivity and the ability to help colleagues adopt AI-enabled workflows.

• • Competitive salary and equity package.

  • Health, dental, and vision benefits.

  • Flexible vacation policy.

  • Opportunity to contribute to meaningful technology initiatives and impactful products.

  • Opportunity to collaborate with experienced engineers and contribute to open-source projects.

  • Remote work opportunity for candidates based in Canada, subject to the employer's applicable employment and hiring arrangements.