ServiceNow Senior Software Engineer - CSM

Join a global ServiceNow team delivering enterprise solutions that improve how organizations operate and serve their customers.
In this senior role, you’ll work extensively with Customer Service Management (CSM), custom applications, integrations, and the broader ServiceNow platform.
You’ll combine hands-on engineering with technical leadership, helping guide software engineers and deliver complex professional services projects.
The role offers exposure to large-scale implementations, platform optimization, troubleshooting, upgrades, and innovative solution design.
You’ll collaborate closely with stakeholders and end users to translate business needs into effective, scalable technical solutions.
With access to ServiceNow training, certifications, mentorship, and challenging customer projects, you’ll have opportunities to deepen your expertise and grow professionally.
This is an environment built around collaboration, continuous learning, innovation, and delivering measurable value through technology.

• Strong professional experience developing and implementing solutions on the ServiceNow platform, particularly within Customer Service Management (CSM) and custom applications.

• Experience working on complex or large-scale ServiceNow professional services projects.

• Strong understanding of ServiceNow development, configuration, troubleshooting, integrations, and platform maintenance.

• Hands-on experience with CSM, portals, and ServiceNow integrations with external systems.

• Experience performing advanced troubleshooting, root cause analysis, performance optimization, upgrades, cloning, patching, and deployments.

• Ability to lead, coach, and mentor software engineers while maintaining a strong hands-on technical contribution.

• Strong understanding of ServiceNow development best practices and the ability to translate functional and technical requirements into scalable solutions.

• Required certification: Certified System Administrator (CSA).

• One of the following certifications: Certified Application Developer (CAD) or CIS - ITSM.

• Strong communication and stakeholder-management skills, with the ability to work effectively with customers, end users, technical teams, and other stakeholders.

• A collaborative, innovative, and solution-oriented approach, with a willingness to continuously learn and adopt new ServiceNow capabilities.