ServiceNow Senior Software Engineer - HRSD + Service Portal

This is a senior technical role focused on designing, developing, and enhancing enterprise solutions on the ServiceNow platform.
You will work across HRSD, Service Portal, ITSM, integrations, workflows, and related platform capabilities to deliver scalable solutions for complex customer environments.
The role combines hands-on development with technical leadership, stakeholder engagement, mentoring, and solution design.
You will translate functional and technical requirements into robust configurations, customizations, integrations, and platform experiences.
The position involves collaborating with end users, IT teams, technical SMEs, and project stakeholders throughout implementation and delivery.
You will also contribute to testing, production support, documentation, platform governance, and continuous improvement.
This opportunity is well suited to an experienced ServiceNow professional who enjoys solving complex problems and guiding engineering teams toward high-quality outcomes.

• 4+ years of experience supporting ServiceNow implementation, administration, configuration, and/or development across at least two capabilities such as ITSM, HRSD, or Service Portal.

• Strong hands-on experience with ServiceNow HRSD and Service Portal, combined with broader ServiceNow platform knowledge.

• Experience integrating ServiceNow with other systems using MID Servers, cloud-to-cloud integrations, REST, SOAP, and bi-directional automated interfaces.

• Knowledge of data extraction and integration technologies such as JDBC, ODBC, and ETL.

• Proven experience implementing and supporting ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.

• Deep understanding of ServiceNow CMDB and associated processes.

• Strong knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.

• Ability to translate business requirements into scalable technical solutions and explain technical concepts clearly to customers and stakeholders.

• Experience creating technical design documentation, user documentation, operational procedures, and other delivery artifacts.

• Strong analytical and troubleshooting skills, with the ability to investigate complex platform, integration, and production issues.

• Excellent communication and stakeholder-management capabilities across technical and non-technical audiences.

• Ability to lead and mentor engineering team members while maintaining high standards of development quality.

• Four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or a related discipline, or equivalent professional experience.

• Willingness to continuously develop ServiceNow expertise and complete relevant platform certifications and module accreditations.

• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications are preferred.

• ITIL Foundation certification is preferred.