Supply Quality Manager

This is a unique opportunity to shape the quality, training, and content standards of a rapidly growing spiritual consultation platform.
You’ll take ownership of consultation quality while helping experts deliver accurate, culturally relevant, and engaging experiences.
The role combines Vedic astrology expertise with marketplace operations, quality assurance, expert development, and content creation.
You’ll build processes and standards from the ground up, identifying performance bottlenecks and creating practical solutions.
You’ll work in a global, data-driven environment where your insights can influence both expert performance and the customer experience.
The position also offers significant autonomy, with the opportunity to establish best practices rather than simply follow existing playbooks.
For the right candidate, this role can provide a pathway into broader leadership across spiritual expertise, supply operations, or expert development.

• 3+ years of experience working on an astrology, spiritual consultation, or similar expert marketplace platform in supply operations, quality management, expert training, or a related function; alternatively, 2+ years of marketplace or supply operations experience combined with hands-on Vedic astrology practice.
• Strong working knowledge of Vedic astrology, including Kundli interpretation, dashas, transits, and nakshatras.
• Fluent Hindi and English, with English proficiency at approximately B2 level or above.
• Vedic astrology education, certification, or demonstrable practical expertise.
• Strong communication skills and the confidence to provide direct, constructive feedback to experts and consultants.
• Ability to build processes, standards, and operating frameworks from scratch in an environment without an established playbook.
• Strong analytical and problem-solving abilities, with the ability to identify patterns, diagnose performance issues, and translate insights into practical improvements.
• Comfortable working across cultures and communicating effectively with diverse stakeholders and experts.
• Working knowledge of AI tools for analyzing conversations, identifying patterns, and supporting quality management at scale.
• Experience training, onboarding, recruiting, or managing a network of experts or consultants is advantageous.
• Experience creating written or video content for a spiritual, astrology, or similar audience is a plus.
• Additional knowledge of practices such as KP, Lal Kitab, Nadi, Prashna, Vastu, numerology, or gemology is beneficial.
• Familiarity with the Panchang, muhurat, and Indian festival calendar is an advantage.
• Additional regional language skills, particularly Tamil, Bengali, Marathi, or Telugu, are welcome.