System Implementations Manager (SIM)

This remote role leads the onboarding and implementation journey for new clients, guiding them from initial kickoff through successful go-live. You will combine project management, client relationship building, training, and hands-on problem-solving to ensure customers are fully prepared to use the platform effectively. The role involves coordinating implementation timelines, managing tasks and data requests, troubleshooting issues, and delivering virtual system training. You will also collaborate with Sales, Customer Success, Product, and other teams to ensure smooth handoffs and ongoing client value. This is a highly client-facing opportunity for someone who enjoys building trusted relationships, improving processes, and using technology to solve real-world challenges.

• Minimum 2 years of experience working in DDA/IDD organizations, preferably in an administrative, implementation, or project management capacity.
• Strong analytical, troubleshooting, and problem-solving skills, with the ability to manage implementation challenges independently.
• Excellent verbal and written communication skills and confidence working directly with customers and internal stakeholders.
• Strong project management skills, including the ability to plan, coordinate, and manage multiple implementation activities simultaneously.
• Ability to work independently and stay organized in a fully remote environment.
• Customer-focused mindset with strong relationship-building and service skills.
• Experience supporting a software product or providing technical support is preferred.
• Experience in Assisted Living or Adult Day programs is a plus.
• Familiarity with JIRA and Asana is preferred.
• Project management certification or equivalent hands-on experience is beneficial.
• Self-motivated, positive, proactive, and comfortable working in a fast-paced environment.
• Highly organized, detail-oriented, collaborative, and committed to continuous process improvement.