Technical Account Manager

This is a senior customer-facing role focused on building trusted technical partnerships with premium support accounts. You will act as a strategic advisor, connecting customer business needs with product capabilities and technical solutions. The role combines account management, technical support, project coordination, escalation management, and customer success. You will work across internal and external stakeholders to resolve complex issues and maintain strong customer relationships. You will also help customers maximize the value of their technology investments while driving product adoption and software upgrades. The position offers broad exposure to enterprise software, insurance technology, and cross-functional delivery. Occasional work outside standard hours may be required for critical incidents and high-priority customer needs.

• 10+ years of experience in customer engagement, technical support, technical account management, or a related customer-facing technology role.

• 3–5 years of experience working with insurance technology or within the property and casualty insurance domain is preferred.

• Bachelor's degree or global equivalent in a relevant discipline.

• Excellent interpersonal, written, verbal, and presentation skills, with the ability to communicate effectively with both technical and non-technical audiences.

• Strong consulting, leadership, problem-solving, and decision-making capabilities, particularly when managing complex issues involving multiple functions and stakeholders.

• Proven project management skills, including the ability to coordinate multiple initiatives simultaneously and maintain delivery against timelines.

• Experience collaborating cross-functionally with customers, technical teams, business stakeholders, and leadership.

• Experience with software implementation projects involving requirements gathering, functional specifications, quality assurance, user acceptance testing, or training.

• Understanding of software development lifecycle methodologies and foundational software concepts such as HTML, XML, relational databases, and reporting tools.

• Experience applying change management principles within software implementation or transformation initiatives.

• Working knowledge of the business and technical environments in which enterprise software operates, with a solid understanding of relevant P&C insurance processes.

• Familiarity with architecture frameworks and software design patterns.

• ITIL Foundation certification is preferred.

• TOGAF and/or Agile Product Owner certification is a plus.

• Ability to operate effectively as a technical advisor and leader across varied business environments.