Tier 1 AI Automation Engineer / Product Support Analyst

IndiaRemoteFull-timemid

OtherSupport Analyst

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Quick Summary

Overview

This position is listed on behalf of a partner company, who manages all applications and next steps.

Technical Tools

OtherSupport Analyst

This role offers an opportunity to work at the intersection of AI automation, product support, and technology operations. You will help support the deployment and ongoing use of technology products while assisting customers and internal teams with technical issues and product questions. The position combines troubleshooting, automation, process improvement, and user engagement in a remote environment. You will contribute to identifying recurring issues, improving support workflows, and helping users get the most value from the platform. The role is well suited to someone who enjoys solving technical problems while communicating clearly with both technical and non-technical users. It also provides exposure to AI-enabled tools, product operations, and evolving automation practices.

Provide first-line technical and product support, responding to user questions, incidents, and requests in a timely and structured manner.
Troubleshoot product issues, investigate reported problems, and identify practical solutions or appropriate escalation paths.
Support product deployment activities, helping users and teams adopt and effectively use new or existing product capabilities.
Assist with AI automation workflows and identify opportunities to streamline repetitive support and operational processes.
Monitor recurring support issues and contribute to root-cause analysis, documentation, and process improvements.
Collaborate with product, engineering, deployment, and customer-facing teams to communicate issues, track resolutions, and improve the overall user experience.
Maintain accurate records of support requests, troubleshooting steps, resolutions, and relevant product documentation.
Help test product updates, automation workflows, and new functionality to identify potential issues before broader deployment.
Engage with users to understand their needs, explain technical concepts clearly, and provide guidance on effective product usage.
Contribute to continuous improvement initiatives across product support, deployment, automation, and customer engagement processes.

Requirements

~1 min read

Experience in technical support, product support, application support, IT operations, software deployment, or a related technology environment.
Basic understanding of AI, automation, software applications, or technology-enabled business processes.
Strong troubleshooting and analytical skills, with the ability to investigate issues systematically and identify appropriate solutions.
Comfortable working with technical tools, support platforms, product documentation, and structured troubleshooting processes.
Ability to understand and communicate technical information clearly to both technical and non-technical stakeholders.
Strong written and verbal communication skills, with a customer-focused and service-oriented approach.
Good organisational skills and the ability to manage multiple support requests or priorities effectively.
Curiosity and willingness to learn new technologies, AI tools, automation techniques, and product capabilities.
Ability to collaborate effectively with distributed, cross-functional teams in a fully remote environment.
A proactive mindset, strong attention to detail, and an interest in improving processes rather than simply resolving individual issues.
Experience with scripting, workflow automation, APIs, AI tools, or software development is advantageous but not essential.