Social Care Navigator (Full Time $23.50/Hour)

We believe that quality service begins with a passionate, motivated and hardworking workforce; a positive and caring work environment, and recognition for the challenging work our employees perform in service to others. For these reasons and many more Catholic Charities of Onondaga County is a great place to work!

Flexible Work Schedules

Remitted Tuition

Professional Development

Competitive Pay and Work Life Benefits

Professional Supervision and Coaching

Recognition and Appreciation Programs

Opportunities for Growth and Promotion

The Social Care Navigator is responsible for conducting HRSN screenings, eligibility assessments, network navigation, and HRSN Care Management activities for Medicaid clients. They will manage incoming referrals for screening and navigation to ensure successful and timely connections for community members. Manage Member consent and attestation as required throughout the engagement. Conduct HRSN screening using the Accountable Health Communities (AHC) screening tool to assess member HRSNs. Conduct eligibility assessments to determine Member eligibility for enhanced HRSN services and refer Members to eligible programs and services, including enhanced HRSN services and/or existing federal, state, and local resources. Maintain effective communication with internal team members, community members, and partner organizations to ensure acceptance, resolution, or redirection of referral requests. Document progress notes and action taken with each referral as detailed in funding source policy and procedure. Develop social care plans that include a summary of Enhanced HRSN Member needs, eligibility, and services to which they are referred. Ensure referrals are acted upon by HRSN service providers within required timeframes and redirect as necessary to support service connection. Document progress notes and action taken with each referral, as detailed in funding source policy and procedure. Update the social care plan throughout service provision in collaboration with the Member and service provider to reflect strategies and interventions for meeting identified HRSNs. Confirm service delivery completion and that Member needs have been addressed satisfactorily and support the transition to additional resources.

• Associate degree in health, social services, or related field preferred.
• Equivalent work experience in a related field may be considered in lieu of degree requirements.
• Minimum of 2 years related experience in a clinical, non-profit, or Managed-Care Organization (MCO) environment.
• Thorough working knowledge of local and regional public and private resources, including Social Security, Department of Social Service Adult Protective Unit, Income Assistance Unit and various other agencies and offices as needed.

• Valid N.Y.S. Driver’s License,
• Registered & Insured Vehicle
• State Central Register Clearance.

• Intermediate computer skills,
• confidentiality,
• oral and written communication skills

• Mobility sufficient to drive to and participate in meetings at client’s homes and/or community facilities which may not meet Federal accessibility standards for disabled individuals, Manual dexterity sufficient to work with children/adults in a challenging and active environment.